Member Experience Champion

Base Power; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Base Power in Austin, Texas is seeking a dedicated Member Experience representative to lead customer phone support. The ideal candidate will bring 1–5 years of relevant experience and possess exceptional communication skills to effectively assist and resolve member inquiries.

This role requires quick thinking and the ability to manage high-volume interactions, all while documenting accurately to ensure seamless service. Working directly with new and existing members, you will contribute to optimizing their experience with Base Power's services.

Qualifications

• 1–5 years of experience in a phone-based support or customer service role.
• Ability to think quickly and stay composed under pressure.
• Strong listening skills with a genuine ability to make people feel heard.

Responsibilities

• Own the inbound phone queue—answer live member calls promptly.
• Triage issues quickly: assess what a member needs and determine urgency.
• Document every interaction accurately in our support tools.

Skills

Verbal communication skills

Problem-solving

Tech savvy

Attention to detail

Listening skills

Job description

Base Power in Austin, Texas is seeking a dedicated Member Experience representative to lead customer phone support. The ideal candidate will bring 1–5 years of relevant experience and possess exceptional communication skills to effectively assist and resolve member inquiries.

This role requires quick thinking and the ability to manage high-volume interactions, all while documenting accurately to ensure seamless service. Working directly with new and existing members, you will contribute to optimizing their experience with Base Power's services.