Member Experience Champion

Epoch Biodesign; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Epoch Biodesign in Austin, Texas, is seeking a member experience team member to be the first voice for our customers. The role includes owning the phone support queue, resolving issues promptly, and documenting interactions.

The ideal candidate should have 1-5 years of phone-based support experience and excellent verbal communication skills. We are a startup that values innovation and adaptability.

Qualifications

• 1-5 years of experience in a phone-based support or customer service role.
• Exceptional verbal communication skills—clear, warm, and confident on every call.
• Ability to think quickly and stay composed under pressure.

Responsibilities

• Own the inbound phone queue—answer live member calls promptly.
• Triage issues quickly: assess what a member needs and determine urgency.
• Document every interaction accurately in support tools.

Skills

Phone-based support experience

Verbal communication

Problem solving

Listening skills

Tech savvy

Job description

Epoch Biodesign in Austin, Texas, is seeking a member experience team member to be the first voice for our customers. The role includes owning the phone support queue, resolving issues promptly, and documenting interactions.

The ideal candidate should have 1-5 years of phone-based support experience and excellent verbal communication skills. We are a startup that values innovation and adaptability.