Welcome Center Team Member (North Austin)

Greater Austin YMCA; Austin (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Greater Austin YMCA is seeking a Welcome Center Team Member to serve as the first friendly face for members, guests, and program participants. You will greet people, answer questions, and provide information about programs and schedules at the Welcome Center.

Responsibilities include assisting with tours, handling routine membership tasks, and maintaining a welcoming environment that reflects the YMCA's values.

Qualifications

• Experience in customer service.
• Bilingual Spanish skills are a plus.
• Ability to work as part of a team.
• Strong communication and listening skills.
• Commitment to belonging and inclusive service.
• Growth mindset and willingness to learn.
• Self-development and seeking new challenges.
• Customer-focused with a friendly demeanor.

Responsibilities

• Greet and actively engage each member/guest as they enter the YMCA.
• Occasionally open or close the facility and handle key-holding duties.
• Provide excellent service to members, guests, and program participants by phone or in person to support retention.
• Conduct cause-driven tours to potential new members and listen-first during tours.
• Follow and lead branch protocols for prospective members.
• Stay informed about branch activities and schedules to provide exceptional service.
• Address and resolve membership concerns; inform supervisor of unresolved issues.
• Reconcile end-of-shift money from memberships, merchandise, and registrations.
• Promote the YMCA's values, mission, wellness philosophy, and community role.
• Model the Y's mission, vision, and values for participants, members, staff, and guests.
• Represent the Y as an ambassador and accurately communicate our work and culture.
• Perform additional duties as assigned.

Skills

Customer Service

Bilingual Spanish

Team Player

Communicates Effectively

Fosters Belonging

Growth Mindset

Self-Development

Customer Focused

Job description

Why Your Role Matters

Our Welcome Center Team is the heart of the facility! Our Welcome Center Team Members are info specialists, problem solvers, and the first smile our members, visitors, and participants see when they enter the building! As a Welcome Center Team Member, you're the front-line support for members and help ensure they're satisfied with our programs, services, and experience. Most importantly, you are part of someone's journey in pursuing their well-being and health.

How You Will Make An Impact

• Actively engage and greet each member/guest who comes into the YMCA.
• Occasionally open or close the facility and have key-holding duties.
• Provide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Provide Cause-driven tours to potential new members and use "Listen to First" skills before and during the tour.
• Follow and lead branch protocols for prospective members.
• Keep informed of all branch activities & schedules in order to provide exceptional member service.
• Handle and resolve membership concerns and inform the supervisor of unusual situations or unresolved issues.
• Reconcile end-of-shift money received through the sale of membership, merchandise, mini-camp, and program registrations.
• Promote the YMCA's character values, mission, wellness philosophy, and role in the community.
• Lead by example the Y's mission, vision, and values with program participants, members, staff and guests.
• Become an Ambassador of the Y's work and culture by being the ultimate storyteller of who we are as an organization and brand.
• Perform additional duties as assigned.

What You Bring To The Y

• Minimum of 16 years old.
• Experience in customer service.
• Bilingual skills, particularly in Spanish, are a plus.
• Team Player: Work collaboratively with others and support a positive team environment.
• Communicates Effectively: Listens actively and communicates clearly with members and peers.
• Fosters Belonging: Ensure everyone feels welcomed, respected, and included.
• Growth Mindset: Learn and improve to better serve members and the mission.
• Self-Development: Actively seeking new ways to grow and be challenged.
• Customer Focused: Anticipates needs and ensures quality, member-centered service.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, talk and occasionally lift and/or move items including equipment, furniture and/or children. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.