Member Service Representative

Crunch Fitness - Undefeated Tribe; Austin (TX); On-site; USD 16,531 - 19,286; Part time

Benefits offered by this job

PTO

Subsidized health insurance (for full-time positions)

Free gym membership

Job summary

A leading fitness franchise located in Austin, TX, is searching for a Member Services Representative to join their team. This role involves providing exceptional customer service while assisting with member engagement and facility operations. Candidates should have at least a high school diploma and prior experience in a service-oriented position. The job offers competitive hourly pay and opportunities for commission, along with various benefits including health insurance and a gym membership. Join us to help transform lives through fitness!

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets all members & guests with enthusiasm and kindness.
• Assists with membership and retail sales.
• Delivers on new member enrollment expectations.
• Maintains a professional and courteous disposition.
• Can navigate all stations of the front desk area.

Skills

Customer service orientation

Effective communication

Reading and writing proficiency

Education

High school diploma or GED

Job description

MEMBER SERVICES REPRESENTATIVE • Front Desk Associate • Part Time or Full Time, Hourly

Job Family: Club Staff

Location: 4625 W. William Cannon Dr, Austin, Tx 78749

Reports to: Managing Partner / Assistant General Manager

Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness – Undefeated Tribe. Undefeated Tribe is an official franchise of Crunch Fitness based in Austin, TX. The Undefeated Tribe is expanding the Crunch Fitness brand across Texas and Oklahoma over the next two years and will be inviting over 500 individuals to join their team to help their community experience fitness, wellness, relaxation, and recovery. From our clubs to headquarters, Undefeated Tribe is a collaborative, fast‑paced, and engaging place to work. It’s vital to our success to continue to take risks and think big. This takes tons of hustle, creativity, and boldness. The Undefeated Tribe strives to enrich the lives of others through the power of well‑being.

Position Overview

The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, is passionate about fitness and excited about serving others, and helps to deliver our purpose “to enrich the lives of others through the power of well‑being.” You are an optimistic person with a naturally persuasive style. You communicate in a demonstrative instructional way, enjoy chit‑chat when meeting others, and prefer being the facilitator of information rather than the resident technical resource. You are energetic, like variety, and communicate details in quick bursts. You prefer things to be tidy, done correctly, and put away in their proper place, and require direction, rules, and structure in your format. Once you become familiar with a process, you become more comfortable and develop your skills and decisions based on history.

Responsibilities

• Greets all members & guests with a smile and enthusiasm, consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail, and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training, and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, resolving any member check‑in alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility services, programs, schedules, and hours of operation
• Maintains a clean and organized work area
• Can navigate all stations of the front desk area, including check‑in, Relax & Recover, guest services, and membership sales
• Might be asked to clean beyond shift duties to support a clean, crisp, grand‑opening ready facility
• Performs opening and closing checklist and duties

Required Skills & Experience

• Minimum 1 year of experience in a service‑oriented position preferred
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

• Must be able to lift or move up to 50 lbs
• Physical effort required for daily duties, including prolonged standing and walking

Education Requirements

• High school diploma or GED required

Compensation (Hourly)

$12–14/hour + Commission

Benefits

• PTO
• Subsidized health insurance coverage (health, dental, vision) for full‑time positions
• Basic Life and AD&DD
• HSA
• Short‑term disability
• Free gym membership

Travel

No travel required

EQUAL OPPORTUNITY EMPLOYER

UDT is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Join us in making Crunch Fitness the talk of the town! Apply now and be a driving force in transforming lives through fitness.