Member Experience & Fitness Advisor

24 Hour Fitness USA, LLC; Thousand Oaks (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Complimentary gym membership

Health coverage

Group life insurance

Accident insurance

Vacation accrual

Job summary

24 Hour Fitness USA, LLC in Thousand Oaks, CA is seeking a full-time member services associate who greets guests, answers questions, and guides new members on their fitness journeys. You will build genuine relationships, tailor solutions, and provide an outstanding welcome to help members feel they belong in our community.

This role emphasizes a friendly, proactive approach to service, with opportunities to grow via our commission plans and benefits package.

Qualifications

• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Strong service mentality and desire to deliver exceptional member experiences.

Responsibilities

• Greet members and guests, answer questions, and connect them with resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, and inclusive guest experience to inspire members to reach their fitness goals.
• Facilitate a smooth onboarding experience for new members and introduce them to fitness offerings.

Skills

Customer service

Sales

Interpersonal skills

Retail experience

Job description

24 Hour Fitness USA, LLC in Thousand Oaks, CA is seeking a full-time member services associate who greets guests, answers questions, and guides new members on their fitness journeys. You will build genuine relationships, tailor solutions, and provide an outstanding welcome to help members feel they belong in our community.

This role emphasizes a friendly, proactive approach to service, with opportunities to grow via our commission plans and benefits package.