Sales and Service Associate

24 Hour Fitness USA, LLC; Thousand Oaks (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Complimentary gym membership

Health coverage

Group life insurance

Accident insurance

Vacation accrual

Job summary

24 Hour Fitness USA, LLC in Thousand Oaks, CA is seeking a full-time member services associate who greets guests, answers questions, and guides new members on their fitness journeys. You will build genuine relationships, tailor solutions, and provide an outstanding welcome to help members feel they belong in our community.

This role emphasizes a friendly, proactive approach to service, with opportunities to grow via our commission plans and benefits package.

Qualifications

• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Strong service mentality and desire to deliver exceptional member experiences.

Responsibilities

• Greet members and guests, answer questions, and connect them with resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, and inclusive guest experience to inspire members to reach their fitness goals.
• Facilitate a smooth onboarding experience for new members and introduce them to fitness offerings.

Skills

Customer service

Sales

Interpersonal skills

Retail experience

Job description

Thousand Oaks, California, United States

Location

Thousand Oaks - CA-00089

Job Description

ABOUT US

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that’s changing lives every day!

JOB SUMMARY

This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience.

ESSENTIAL DUTIES & RESPONSIBILTIES

• Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
• You help keep our gym clean, well‑maintained, and safe for members and guests.
• Delivering an outstanding and well‑rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit - you help inspire them to take the right next steps in pursuing their fitness goals within our community.
• Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings. You are the first face they see when they walk in, so your friendly greeting/check‑in and prompt attention to their needs have a meaningful impact on their sense of belonging.

QUALIFICATIONS

Required Knowledge, Skills & Abilities

• Demonstrate authenticity, sincerity, and open‑mindedness; you show up as yourself and act with integrity.
• Self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Availability

• Full‑time, with flexible availability across weekdays, weekends, and holidays to best serve our member community

Travel Requirement

• Minimum travel may be required for training purpose and lead generation.

VARIABLE COMPENSATION

Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.

Benefits Summary

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.

Disclaimer

DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.