Member Experience Escalations Specialist

Aaa-Northeast; Providence (RI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Free AAA membership

Tuition reimbursement

Wellness incentives

Job summary

AAA Northeast is seeking a dedicated member advocate to respond to and interpret company procedures, aiming to delight members. The role requires handling sensitive interactions with patience, logging workflows, and determining reimbursements per policy.

A high school diploma and 1+ year of brand-focused customer service are required, with bilingual translation assessment for eligible staff. Join a legacy organization with strong benefits and opportunities for career growth.

Qualifications

• Requires 1+ year of customer service experience in a brand-focused company.
• Handles customer escalations for dissatisfaction with products/services.
• Bilingual roles require passing a translation assessment during pre-hire screening.

Responsibilities

• Address formalized member complaints from all areas of the Club.
• Maintain logs of workflow, member complaints, and station complaint book.
• Determine reimbursements in accordance with policies.
• Ensure timely acknowledgement and resolution of complaints.

Skills

Customer service

Escalation handling

Bilingual capability

Translation assessment

Education

High School Diploma or GED

Job description

AAA Northeast is seeking a dedicated member advocate to respond to and interpret company procedures, aiming to delight members. The role requires handling sensitive interactions with patience, logging workflows, and determining reimbursements per policy.

A high school diploma and 1+ year of brand-focused customer service are required, with bilingual translation assessment for eligible staff. Join a legacy organization with strong benefits and opportunities for career growth.