Member Experience & DMV Services Specialist

AAA; Monroeville (Allegheny County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health coverage

401(K) plan

Tuition assistance

Floating holidays

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking a Branch Specialist to greet members, determine service needs, and guide them to the right resources. You will handle notary and DMV transactions when applicable and support administrative tasks in the absence of the manager.

The role emphasizes high-quality customer service, mentoring junior staff, and cross-selling AAA memberships and related products to members.

Qualifications

• High School GED required.
• 4-6 years Branch Specialist 3 and/or 4 or related experience.
• Solid computer literacy and data input skills.
• As required, obtain and maintain valid notary license.
• Proficiency in State DMV licensing system.

Responsibilities

• Greet members by phone and in person and determine the required service.
• Provide requested services or direct to the appropriate area; assist with notary/DMV transactions.
• Promote and sell AAA memberships and related products.
• Process payments, renewals, and daily deposits; balance cash drawer.
• Mentor and train junior staff; assist with scheduling and timekeeping.

Skills

Customer service

Coaching/mentoring

Data entry

Notary

Education

High School GED

Tools

State DMV licensing system

Job description

Auto Club Enterprises is seeking a Branch Specialist to greet members, determine service needs, and guide them to the right resources. You will handle notary and DMV transactions when applicable and support administrative tasks in the absence of the manager.

The role emphasizes high-quality customer service, mentoring junior staff, and cross-selling AAA memberships and related products to members.