Member Service & Travel Concierge

ACSC Auto Club Of Southern Calif; San Clemente (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health coverage for medical, dental, &

401(K) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking a friendly Retail Service Specialist to greet members, assess needs, and deliver Legendary Service across a range of AAA products and services. The role includes DMV services, notary duties, and travel planning assistance in a branch network focused on teamwork and high service standards.

Responsibilities include not only sales and service target attainment but also processing payments, issuing passport photos, and coordinating travel arrangements for members,

Qualifications

• Experience in retail sales, banking or similar customer service/sales environment.
• Proven ability to exceed assigned sales or service quality goals.
• Must be able to obtain and maintain valid notary license as required.
• Experience with Microsoft Office basics.
• Must be available to work Monday through Friday during office hours, and Saturdays in accordance with branch requirements.
• Ability to travel locally when necessary.
• A high school diploma or GED.
• For offices that offer notary services, Notary Public must be obtained within 1 Year.

Responsibilities

• Greet all members and customers, determine their need and provide Legendary Service.
• Provide DMV vehicle license, registration and notary services as required.
• Reach sales and service goals (and earn incentives!) for multiple AAA products and services.
• Preparing and providing TripTik travel routings, marked road maps, tour books, and other travel-related materials.
• Issue passport photos.
• Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer.
• Make hotel and car rental reservations for members and provide travel destination information.

Skills

Retail sales

Customer service

Sales targets

Education

Notary license

High school diploma or GED

Tools

Microsoft Office

Job description

Auto Club Enterprises is seeking a friendly Retail Service Specialist to greet members, assess needs, and deliver Legendary Service across a range of AAA products and services. The role includes DMV services, notary duties, and travel planning assistance in a branch network focused on teamwork and high service standards.

Responsibilities include not only sales and service target attainment but also processing payments, issuing passport photos, and coordinating travel arrangements for members,