Member Experience & Data Coordinator

Boys & Girls Clubs of Greater Houston; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Boys & Girls Clubs of Greater Houston is seeking a clerical and administrative support assistant to aid the Club Director. You will maintain the membership database, generate reports, and help direct the flow of members and visitors throughout the facility.

You will provide excellent customer service to members, families and staff, collect dues, manage records, and assist with events. Proficiency with Comet database and Microsoft Office is required; bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent.
• Two years’ experience with youth/family oriented agencies.
• Excellent interpersonal and organizational skills with attention to detail.
• Strong oral and written communication.
• Bilingual English/Spanish is a plus.

Responsibilities

• Acknowledge members, parents and visitors upon entering and leaving the building.
• Maintain membership database and provide reports as needed.
• Direct and supervise the flow of members in the facility.
• Assign, log and distribute membership and replacement cards as needed.
• Collect, log and report membership dues and other monies.
• Maintain accurate records and files and prepare required reports.
• Ensure Club staff is trained to utilize Comet and other data systems.
• Promote and stimulate member’s interest in daily activities.
• Maintain proper phone etiquette, answer calls and take messages.
• Requisition supplies for membership area.
• Assist with special events and programs as needed.
• May participate in Safe Passages program if necessary.

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service

Data management

Bilingual

Education

High school diploma

Tools

Microsoft Office

Comet database

Job description

Boys & Girls Clubs of Greater Houston is seeking a clerical and administrative support assistant to aid the Club Director. You will maintain the membership database, generate reports, and help direct the flow of members and visitors throughout the facility.

You will provide excellent customer service to members, families and staff, collect dues, manage records, and assist with events. Proficiency with Comet database and Microsoft Office is required; bilingual English/Spanish is a plus.