Member Experience Coordinator

ALX Community; Alexandria (VA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Health care

Dental and Vision

Flexible time off

13 paid holidays

Parking

Promotions from within

Casual work environment

Job summary

ALX Community in Alexandria, VA seeks a Community Specialist to greet and support members, manage coworking and meeting spaces, and organize community events that foster networking and collaboration.

The role focuses on providing excellent member experiences, handling inquiries, bookings, and conference center logistics, and maintaining spaces to a high standard. On-site full-time commitment required.

Qualifications

• Strong interpersonal and communication abilities to build relationships with a diverse member base.
• Experience in community engagement and events to design, support, and grow member-focused initiatives.
• Customer service with a hospitality mindset to provide professional support and ensure a high-quality member experience.
• Organizational and time-management skills to manage bookings and maintain spaces efficiently.
• Comfort with office tech and meeting tools, including calendars, booking systems, and AV setups.

Responsibilities

• Greet and support members and guests, creating a welcoming, professional environment.
• Manage day-to-day operations in coworking and meeting spaces and ensure spaces are well maintained and ready for use.
• Coordinate community events and programming to enhance member experience and networking opportunities.
• Respond to inquiries, assist with bookings, and handle conference center logistics.
• Gather member feedback and collaborate with the team to improve services.

Skills

Interpersonal skills

Community engagement

Customer service

Organization

Meeting tools

On-site work

Hospitality mindset

Education

Bachelor's Degree

Tools

Booking systems

Calendars

AV setups

Job description

ALX Community in Alexandria, VA seeks a Community Specialist to greet and support members, manage coworking and meeting spaces, and organize community events that foster networking and collaboration.

The role focuses on providing excellent member experiences, handling inquiries, bookings, and conference center logistics, and maintaining spaces to a high standard. On-site full-time commitment required.