Member Experience Consultant (Digital Banking)

orsa credit union; Plymouth (MI); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid time off

Paid family leave

Lifestyle accounts

Flexible work options

Community engagement activities

Volunteer time off

Job summary

orsa credit union is seeking a dedicated consultant to transform routine branch visits into digitally-forward, people-first experiences that build trust and deepen member relationships. The role bridges strategy with daily practice, ensuring the organization’s values are evident in every member interaction.

Responsibilities include guiding members toward solutions, handling transactions with integrity, and promoting deposit and lending products while delivering exceptional service across

Qualifications

• Minimum two years' experience as a service representative in the retail or service industry or equivalent experience.
• High school diploma or equivalent required.
• Strong communication and customer service skills are essential.

Responsibilities

• Guide members toward solutions with a digitally-forward mindset.
• Deliver accurate transactions with care and maintain compliance.
• Share knowledge of deposit, lending and digital banking products with clarity.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

orsa credit union is seeking a dedicated consultant to transform routine branch visits into digitally-forward, people-first experiences that build trust and deepen member relationships. The role bridges strategy with daily practice, ensuring the organization’s values are evident in every member interaction.

Responsibilities include guiding members toward solutions, handling transactions with integrity, and promoting deposit and lending products while delivering exceptional service across