Branch People Leader: Coach, Ops & Digital Experience

Community Financial Credit Union; Gaylord (MI); On-site; USD 49,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical, dental, andvis

Generous paid time off

12 weeks paid parental leave

Lifestyle Accounts

Family health benefits

Paid holidays

Flexible work options

Employee engagement activities

Community Resource Groups

Volunteer leave

Job summary

orsa credit union seeks an Assistant Branch People Leader to guide consultants and deliver exceptional member experiences while ensuring branch excellence. You will lead daily operations, coach staff, and model consultative practices, helping the branch meet ambitious member-centered goals.

You will oversee coaching, performance management, and development for consultants, ensuring collaboration with the branch lead, and stepping in as acting lead when needed to realize the credit union's

Qualifications

• High school diploma or equivalent.
• 3 years of progressive experience in a retail or service environment and/or related experience.
• Experience and a passion for leadership, performance management, and team member development.
• Experience with face-to-face customer service, digital engagement and basic sales/referrals.
• Proven ability leading people through change and driving innovation by building a circle of safety.
• Strong planning, organizational and time management skills.
• Responsive and empathetic to requests and needs of others.
• Excellent interpersonal and communication skills.
• Ability to effectively problem solve and resolve conflict.
• Ability to build trust and maintain confidentiality of sensitive and proprietary information.
• 4 years of progressive experience in a retail or service environment and/or related experience.

Responsibilities

• Guide and develop Consultants.
• Walk alongside members in both light and dark moments.
• Champion operational excellence.
• Guide the digitally-forward experience.
• Drive performance and accountability.

Skills

Leadership

Performance management

Team development

Customer service

Digital engagement

Change management

Communication

Education

High school diploma or equivalent

Job description

orsa credit union seeks an Assistant Branch People Leader to guide consultants and deliver exceptional member experiences while ensuring branch excellence. You will lead daily operations, coach staff, and model consultative practices, helping the branch meet ambitious member-centered goals.

You will oversee coaching, performance management, and development for consultants, ensuring collaboration with the branch lead, and stepping in as acting lead when needed to realize the credit union's