Universal Banker

Y-12 Credit Union; Middlesborough (KY); On-site; USD 32,000 - 46,000; Full time

Job summary

Y-12 Credit Union in Middlesborough, KY seeks a Member Experience Consultant (MXC) to build relationships, solve problems, and help members feel confident about their financial decisions. Through every interaction, you'll provide everyday banking services and help members feel supported.

You will identify opportunities to connect members with products and services that fit their goals, while delivering professional, accurate, and genuinely helpful service that encourages lasting trust and

Qualifications

• Build relationships with members and help them navigate financial needs.
• Open accounts, process transactions, and handle service requests.
• Identify opportunities to connect members with products and services that fit their goals.

Responsibilities

• Build relationships with members and help them navigate their financial needs.
• Open accounts, process transactions, and assist with service requests.
• Identify opportunities to connect members with products and services that may improve their financial well‑being.
• Resolve problems, answer questions, and take ownership of helping members find solutions.
• Deliver service that is professional, accurate, and genuinely helpful.

Skills

Relationship building

Customer service

Communication

Job description

Build Relationships. Make an Impact.

Not every member visits a branch for the same reason.

Sometimes they're opening their first account.

Sometimes they're applying for a loan.

Sometimes they're looking for answers, guidance, or someone who can help.

As our Member Experience Consultant (MXC), you'll build relationships, solve problems, and help members feel confident about their financial decisions. Through every interaction, you'll help make banking easier, more personal, and more helpful for the people we serve.

Some people process transactions. Others create experiences that keep members coming back.

What You’ll Be Helping With

This role includes the everday banking responsibilities you'd expect, but the impact goes well beyond completing transactions. You’ll:

• Build relationships with members and help them navigate their financial needs.
• Open accounts, process transactions, and assist with a variety of service requests.
• Identify opportunities to connect members with products and services that may improve their financial well‑being.
• Resolve problems, answer questions, and take ownership of helping members find solutions.
• Deliver service that is professional, accurate, and genuinely helpful.

Why This Role Matters

This role gives you the opportunity to:

Be the person members trust when they need answers, guidance, or support

Help members navigate important financial decisions with confidence

Solve problems and create positive experiences

Create the kind of service members remember

Members may not remember every transaction or account update. They do remember the person who listened, took ownership, and helped them find the right solution.

You Might Be a Great Fit If...

You enjoy helping people and finding solutions.

You communicate clearly, build trust naturally, and genuinely enjoy connecting with others.

Most importantly, you believe great service is about understanding a person's needs, not just completing a transaction.

Small Moments. Lasting Impact.

The work isn't always simple. Every member's situation is different.

But helping someone feel more confident about their financial future is work that matters.

Ready to help members, solve problems, and create experiences that keep people coming back? We'd love to talk