Member Experience Concierge - Senior Care

ArchWell Health; Cleveland (OH); On-site; USD 38,000 - 62,000; Full time

Job summary

ArchWell Health in Cleveland, OH seeks a Care Navigator to greet members, guide them through check-in, and ensure their care needs are met. You will help with scheduling, EMR data entry, and coordinating referrals for a multi-disciplinary team.

A friendly, service-driven professional with strong communication skills and the ability to work with diverse populations is ideal. An associate degree and at least one year of clinical experience are preferred; bilingual abilities are a plus.

Qualifications

• Associates degree preferred, or equivalent experience.
• Minimum of one year of work experience in a clinical setting, or similar.
• Experience working with EMR systems is a plus.

Responsibilities

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
• Update member information in the electronic medical records system
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Assist members with filling out paperwork through electronic kiosks, as needed
• Request medical records and upload documentation to electronic medical records system
• Field questions from prospective and established members, as well as their adult children
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
• Assist with center events, as needed

Skills

Customer service

Senior care

Diversity & inclusion

EMR systems

Organization

Communication

MS Office

Professionalism

Bilingual (Spanish)

Education

Associate degree

Tools

EMR systems

Microsoft Office

Job description

ArchWell Health in Cleveland, OH seeks a Care Navigator to greet members, guide them through check-in, and ensure their care needs are met. You will help with scheduling, EMR data entry, and coordinating referrals for a multi-disciplinary team.

A friendly, service-driven professional with strong communication skills and the ability to work with diverse populations is ideal. An associate degree and at least one year of clinical experience are preferred; bilingual abilities are a plus.