Member Experience Concierge | Front Desk Specialist

Wichita Country Club; Wichita (KS); On-site; USD 21,000 - 30,000; Full time

Job summary

Wichita Country Club in Wichita, KS, seeks a friendly Receptionist to be the first point of contact for members and guests. You will manage the front desk, answer calls and emails, and help coordinate reservations and events with a professional, courteous demeanor.

The ideal candidate will have strong communication, organizational skills, and proficiency with Microsoft Office. Experience in hospitality or country club settings is a plus, and you will collaborate with other departments to ensure

Qualifications

• High school diploma or equivalent required; coursework or certification in office management a plus.
• Previous receptionist or customer service experience preferred; country club or hospitality setting is advantageous.
• Strong verbal and written communication, organization, and proficiency with Microsoft Office Suite are essential.
• Familiarity with office equipment and multi-line phone systems is beneficial.

Responsibilities

• Greet members, guests, and visitors in a professional and courteous manner.
• Manage the front desk area and ensure a welcoming environment.
• Answer phone calls, respond to emails, and handle inquiries promptly.
• Direct calls and messages to the appropriate departments or individuals.
• Manage reservations for dining, events, and services; coordinate bookings.
• Perform various administrative duties and support cross-department collaboration.
• Provide exceptional customer service by addressing concerns and ensuring a positive experience.

Skills

Verbal communication

Written communication

Organizational skills

Microsoft Office

Phone system familiarity

Education

High school diploma or equivalent

Office management certification (optional)

Tools

Multi-line phone system

Microsoft Office Suite

Job description

Wichita Country Club in Wichita, KS, seeks a friendly Receptionist to be the first point of contact for members and guests. You will manage the front desk, answer calls and emails, and help coordinate reservations and events with a professional, courteous demeanor.

The ideal candidate will have strong communication, organizational skills, and proficiency with Microsoft Office. Experience in hospitality or country club settings is a plus, and you will collaborate with other departments to ensure