Member Experience Concierge (Front Desk)

Wisconsin Athletic Club, LLC; Wauwatosa (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

WAC in Wauwatosa seeks a Front Desk Team Member to greet members and guests, manage check-ins, and promote a welcoming, high-energy club experience. You will be on the front line, helping members enjoy classes, services, and a clean environment with a friendly, proactive attitude.

Expect to work a minimum of two shifts weekly, participate in programming and events, and uphold safety and service standards. Join a team that values hospitality, accountability, and personal growth.

Responsibilities

• Use smiles, names and eye contact when greeting every member and guest.
• Display a member first attitude by not only being raving fans of WAC, but also for creating raving fans; we are all responsible for attracting and retaining members.
• Work a minimum of two shifts per week.
• Responsible for owning your shifts – must work your shift or find coverage.
• Protect the integrity of the WAC membership by checking in every member and guest that walks in.
• Attend a variety of the classes/activities, providing recommendations to members.
• Leave positive first and last impressions.
• Efficiently and effectively handle multiple responsibilities.
• Maintain cleanliness of club and locker rooms during shift.
• Attend department-specific meetings.
• Proactively communicate scheduling requests and changes to your Manager or Team Lead.
• Be available for regular communication with Team Members and Service Manager.
• Catch members and Team Members doing things right and hand out WAC Bucks.
• Participate in 90-day review and ongoing Team Member evaluations.
• Pursue ongoing personal and professional development and share what you learn with others.
• Update schedule availability timely and provide coverage for Team Members when you are able.
• Be a team player – strive to help out wherever and whenever possible.
• Know Safety Plan and Emergency Action Plan.
• Own and immediately resolve problems to ensure member and guest safety.
• Follow all insurance, liability and incident report procedures.
• Report broken equipment and building concerns immediately to GM and Maintenance department.
• Process accurate payments for all classes, personal training, massages, and Pro-Shop items.
• Replenish stock of beverages, health products and Pro-Shop items during shift to provide complete range of options while promoting sales.
• Clock in and out during your scheduled shifts to ensure payroll accuracy.
• Promote promotions, programs and events, which leads to revenue growth.
• Up-serve or recommend additional services of interest to our members at point-of-sale.
• Sign up for upcoming programs, activities and events to increase product knowledge.
• Participate in community organizations and positive social media to actively promote club.
• Utilize the program process when creating and evaluating programs and events.
• Welcome and connect with new members and guests.
• Utilize the 5-foot rule – if you are within 5 feet of a member, engage them with a WAC greeting.
• Encourage and integrate new members into the club via programs and activities.
• Assist in scheduling new members into the retention program.
• Be personally committed to fitness by actively going through the retention program sessions.

Job description

WAC in Wauwatosa seeks a Front Desk Team Member to greet members and guests, manage check-ins, and promote a welcoming, high-energy club experience. You will be on the front line, helping members enjoy classes, services, and a clean environment with a friendly, proactive attitude.

Expect to work a minimum of two shifts weekly, participate in programming and events, and uphold safety and service standards. Join a team that values hospitality, accountability, and personal growth.