Front Desk Team Member - Fridays 6-10:30pm

Wisconsin Athletic Club, LLC; West Allis (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Wisconsin Athletic Club, LLC in West Allis, WI, is seeking a Front Desk Team Member to welcome members and guests with smiles, use names and eye contact, and uphold a member-first atmosphere.

This role requires owning shifts, checking in every member, attending classes, keeping the club and locker rooms clean, coordinating with management on scheduling, and promoting programs while providing excellent service to all visitors.

Responsibilities

• Greet members and guests with smiles, using names and eye contact.
• Own and cover shifts; ensure schedule coverage.
• Check in every member and guest to protect membership integrity.
• Attend classes and activities; provide recommendations to members.
• Keep club and locker rooms clean during shifts.
• Attend department meetings; communicate scheduling changes.
• Coordinate with Manager or Team Lead for updates.
• Communicate with team members regularly.

Job description

Job Details: Job Location: WAC West Allis - West Allis, WI, Salary Range: Undisclosed, Front Desk Team Member – Job Description and Performance Expectations

Daily Operations

• Use smiles, names and eye contact when greeting every member and guest.
• Display a member first attitude by not only being raving fans of WAC, but also for creating raving fans; we are all responsible for attracting and retaining members.
• Work a minimum of two shifts per week.
• Responsible for owning your shifts – must work your shift or find coverage.
• Protect the integrity of the WAC membership by checking in every member and guest that walks in.
• Attend a variety of the classes/activities, providing recommendations to members.
• Leave positive first and last impressions.
• Efficiently and effectively handle multiple responsibilities.
• Maintain cleanliness of club and locker rooms during shift.
• Attend department-specific meetings.
• Proactively communicate scheduling requests and changes to your Manager or Team Lead.
• Be available for regular communication with Team Members and Service Manager.

Team

• Catch members and Team Members doing things right and hand out WAC Bucks.
• Participate in 90-day review and ongoing Team Member evaluations.
• Pursue ongoing personal and professional development and share what you learn with others.
• Update schedule availability timely and provide coverage for Team Members when you are able.
• Be a team player – strive to help out wherever and whenever possible.

Safety

• Know Safety Plan and Emergency Action Plan.
• Own and immediately resolve problems to ensure member and guest safety.
• Follow all insurance, liability and incident report procedures.
• Report broken equipment and building concerns immediately to GM and Maintenance department.

Financial

• Process accurate payments for all classes, personal training, massages, and Pro-Shop items.
• Replenish stock of beverages, health products and Pro-Shop items during shift to provide complete range of options while promoting sales.
• Clock in and out during your scheduled shifts to ensure payroll accuracy.

Income Generation

• Promote promotions, programs and events, which leads to revenue growth.
• Up-serve or recommend additional services of interest to our members at point-of-sale.

Programming

• Sign up for upcoming programs, activities and events to increase product knowledge.
• Participate in community organizations and positive social media to actively promote club.
• Utilize the program process when creating and evaluating programs and events.

New Member Integration & Retention

• Welcome and connect with new members and guests.
• Utilize the 5-foot rule – if you are within 5 feet of a member, engage them with a WAC greeting.
• Encourage and integrate new members into the club via programs and activities.
• Assist in scheduling new members into the retention program.
• Be personally committed to fitness by actively going through the retention program sessions.