Member Experience Concierge – Front Desk

Ascend Federal Credit Union; Franklin (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

Ascend Federal Credit Union in Franklin, TN is seeking a friendly, detail-oriented member service professional to join our branch team. You will greet members, process teller transactions, and provide accurate information while delivering a positive experience.

Responsibilities include handling inquiries, balancing cash, and following BSA/AML procedures. Strong communication, computer skills, and reliability are essential to succeed in this role.

Qualifications

• High school graduate or equivalent.
• Excellent communication and professional image.
• Working knowledge of Microsoft Office products, especially Outlook.
• Must be accurate in transactions and have reliable attendance.

Responsibilities

• Greet members and assist with Teller Services.
• Provide account information and handle inquiries.
• Balance cash and perform maintenance on accounts.
• Follow BSA/AML/CIP/OFAC policies daily.

Skills

Customer service

Communication

Professional image

Cash handling

MS Office

Education

High school graduate or equivalent

Tools

Outlook

Office equipment

Job description

Ascend Federal Credit Union in Franklin, TN is seeking a friendly, detail-oriented member service professional to join our branch team. You will greet members, process teller transactions, and provide accurate information while delivering a positive experience.

Responsibilities include handling inquiries, balancing cash, and following BSA/AML procedures. Strong communication, computer skills, and reliability are essential to succeed in this role.