Member Experience Concierge & Digital Banking Guide

BHFCU Insurance Services, LLC; Spearfish (SD); On-site; USD 39,000 - 43,000; Full time

Job summary

Black Hills Federal Credit Union in Spearfish, SD, seeks a Branch Concierge to greet members, assess needs, process transactions, and promote digital tools. You will support daily branch operations and help guide members to the right services.

Starting pay is $19.50 per hour, with potential increases with experience. The role emphasizes outstanding service, accuracy in cash handling, and compliance with credit union policies.

Qualifications

• High school diploma or equivalent language, math, and reasoning skills required.

Responsibilities

• Greet members and assess financial and service needs, manage lobby flow and direct members to appropriate service channels or resources.
• Deliver exceptional member service in person and by phone, promoting digital banking tools and ITMs to increase adoption.
• Assist members with online and mobile banking and resolve routine service concerns.
• Process member transactions, balance cash, and support vault and cash control duties.
• Maintain knowledge of regulatory changes and ensure compliance with policy and security requirements.

Education

High school diploma or equivalent

Job description

Black Hills Federal Credit Union in Spearfish, SD, seeks a Branch Concierge to greet members, assess needs, process transactions, and promote digital tools. You will support daily branch operations and help guide members to the right services.

Starting pay is $19.50 per hour, with potential increases with experience. The role emphasizes outstanding service, accuracy in cash handling, and compliance with credit union policies.