Member Experience Concierge (Daytime Front Desk)

Community First Credit Union; Neenah (WI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Day time hours

Work/life balance

Job summary

Community First Credit Union in Wisconsin is seeking a Receptionist to warmly welcome members, manage branch traffic, and handle phone calls with professionalism. The role emphasizes a WOW service mindset, organization, and a friendly presence at the front desk.

You will be part of a branch team focused on community service, with daytime hours and opportunities to grow within the credit union. The position is structured to deliver excellent member experiences in a busy retail environment.

Qualifications

• High school diploma or equivalent.
• At least one year of related experience.
• Excellent listening and verbal communication skills.
• Familiarity with Microsoft Office suite.
• Passion for providing outstanding service to our members.

Responsibilities

• Provide outstanding service to external and internal members.
• Manage branch traffic by promptly greeting members, determining their needs, and directing them to the person who can best serve those needs.
• Take initiative to ensure members are served quickly and to assist members with problems.
• Answer phones quickly and professionally and direct calls to the proper destination.
• Record and distribute telephone or in-person messages.
• Assist with check order processing and contact members when checks are received.

Skills

Customer service

Communication

Telephone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Community First Credit Union in Wisconsin is seeking a Receptionist to warmly welcome members, manage branch traffic, and handle phone calls with professionalism. The role emphasizes a WOW service mindset, organization, and a friendly presence at the front desk.

You will be part of a branch team focused on community service, with daytime hours and opportunities to grow within the credit union. The position is structured to deliver excellent member experiences in a busy retail environment.