Member Experience Lead — Retention & Service Champion

EōS Fitness; Land O' Lakes (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free gym membership

Membership for a family member

Daily Pay

401(k) + Company matching

Health, dental, vision

Employee referral program

Professional development & training

Job summary

EōS Fitness in Land O' Lakes, FL is seeking a dynamic Member Experience Manager to elevate member service, resolve billing issues, and lead the front desk team. This role partners with gym managers to maintain a clean, welcoming environment and to ensure operations support a best-in-class member experience.

You will train staff, address feedback, monitor satisfaction, and contribute to retention strategies while upholding our core values.

Qualifications

• Experience in customer service or front-line leadership.
• Excellent written and verbal communication.
• Proficiency with fitness management software and MS Office.

Responsibilities

• Takes initiative to enhance the member experience.
• Serve as the first point of contact for member concerns and billing questions.
• Address member complaints with professionalism and empathy.
• Support member retention through outreach and engagement strategies.
• Monitor trends in member satisfaction and provide actionable insights.
• Collaborate with managers to review surveys and respond promptly.

Skills

Customer service

Leadership

Communication

Multitasking

Organizational skills

Tools

Fitness management software

Social media

Microsoft Office

Job description

EōS Fitness in Land O' Lakes, FL is seeking a dynamic Member Experience Manager to elevate member service, resolve billing issues, and lead the front desk team. This role partners with gym managers to maintain a clean, welcoming environment and to ensure operations support a best-in-class member experience.

You will train staff, address feedback, monitor satisfaction, and contribute to retention strategies while upholding our core values.