Front Desk Associates, Brookfield Place

Equinox; New York (NY); Presencial; USD 19 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Complimentary Club membership

Commission opportunities for staff

Staff discounts on products and spa

Resumo da oferta

Equinox is seeking energetic Front Desk Associates in New York to join our luxury health and wellness team. You will greet members, answer phones, respond to inquiries, and maintain a welcoming front desk experience.

This role emphasizes customer service, clear communication, and a friendly, professional presence. At least 1 year in customer service, a high school diploma, and the ability to work varied shifts are required; pay starts at $17.00 per hour with benefits and membership perks.

Qualificações

• Minimum 1 year in customer service or related experience.
• Must be friendly, vibrant and outgoing.
• Able to communicate effectively in person, via email, and via phone.

Responsabilidades

• Greet members and guests professionally.
• Answer phones professionally.
• Respond to member questions, concerns and discrepancies.
• Update members' accounts if needed.
• Maintain an orderly and clean front desk area.
• Work opening/closing/mid-day shifts.
• Tour members.
• Provide the highest level of customer service to members, prospective members, and guests.
• Assist other departments with related tasks.

Conhecimentos

Customer service

Communication

Positive attitude

Formação académica

High School Diploma

Ferramentas

MS Office

Descrição da oferta de emprego

Equinox is a category of one, setting the global standard for luxury health, wellness, and hospitality. Our spaces are intentionally elevated, our standards uncompromising, and our expectations high. We attract people who take pride in excellence, care deeply about quality, and want to be part of something that feels different the moment you walk through the door.
We are builders, operators, and innovators who believe great environments and meaningful human connection change lives. Diversity, belonging, and ownership aren't slogans here, they're how we work. At Equinox, colleagues don't just support the business; they shape the future of wellness. Because for us, it's not fitness. It's life.

WHAT WE DO

We create premium, immersive experiences where performance, hospitality, design, and human connection converge—and every detail matters. This is not a traditional fitness environment. It is a place where high standards, accountability, and pride in craft define the work.
Fueled by an entrepreneurial mindset, we trust our people with real responsibility and real impact. Growth is earned through action, learning is hands-on, and careers are built by those who want to operate at the highest level. At Equinox, we don't just offer opportunities-we offer long-term pathways for people who want to do meaningful work in an environment that expects more and delivers more.

Job Description

We are looking for energetic, creative, and enthusiastic Front Desk Associates to join the Equinox team. This is a great position for candidates looking to make a significant impact in a growing and dynamic organization

• Professionally greet members and guests
• Answer phones professionally
• Respond to member questions, concerns and discrepancies
• Update members' accounts if needed
• Maintain an orderly and clean work area
• Ability to work opening/closing/mid-day shifts
• Ability to tour members
• Provide the highest level of customer service to members, prospective members, and guests
• Aid other departments with other related tasks

Qualifications

• Minimum of 1 year in customer service or related experience
• High school diploma/GED required or equivalent work experience
• Reliable, professional, computer literate, energetic, and friendly
• Preferably interested in health, fitness, and/or sports
• Must be friendly, vibrant, and outgoing
• Must be able to effectively communicate in person, via email, and via phone

ESSENTIAL PHYSICAL REQUIREMENTS

• Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height
• Must be able to perform pushing, pulling and lifting up to 50lbs at a time

Pay Transparency: $17.00 per hour

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer.

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.