Member Experience Concierge

Crossover Health; Redmond (WA); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short- and Long-Term Disability

Life Insurance

Paid Time Off

401K

Job summary

Crossover Health is hiring for a member-facing role in Redmond, WA. The role focuses on welcoming members, answering calls and emails, and guiding patients through scheduling and benefits. The team collaborates across care providers to ensure a seamless patient experience.

Requirements include a bachelor’s degree or equivalent experience and at least 1 year in customer service. Onsite work with a comprehensive benefits package is offered, including health, dental, vision, disability, 401K, and

Qualifications

• Bachelor’s degree or equivalent experience is required or preferred.
• Minimum 1 year of experience in a customer service position.

Responsibilities

• Welcomes members and handles interactions with hospitality and professionalism.
• Demonstrates commitment to quality and delivers uncompromised service and outcomes.
• Assists with member check-in processes and understands benefit eligibility and clinic workflows.
• Responds to calls and emails and schedules appointments.
• Collaborates with providers and staff to deliver an excellent patient-centered experience.
• Performs other duties as assigned.

Skills

Customer service

Interpersonal skills

Organization

Ownership

Multitasking

Conflict resolution

Healthcare experience

Education

Bachelor’s degree or equivalent experience

Tools

Mac/iPad/iPhone familiarity

ChromeOS familiarity

Windows familiarity

Job description

Crossover Health is hiring for a member-facing role in Redmond, WA. The role focuses on welcoming members, answering calls and emails, and guiding patients through scheduling and benefits. The team collaborates across care providers to ensure a seamless patient experience.

Requirements include a bachelor’s degree or equivalent experience and at least 1 year in customer service. Onsite work with a comprehensive benefits package is offered, including health, dental, vision, disability, 401K, and