Member Experience Host — Health Clinic

Crossover Health; Redmond (WA); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short- and Long-Term Disability

Life Insurance

Paid Time Off

401K

Job summary

Crossover Health in Redmond, WA is seeking a Host to deliver outstanding member service at the health center. You will manage check-ins, explain benefits, and support a seamless patient experience with a collaborative care team.

The role requires a bachelor’s degree or equivalent and at least one year in customer service. Strong computer skills and proactive problem-solving are valued in this team-based setting.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1 year of experience in customer service.

Responsibilities

• Welcomes members with hospitality and professionalism.
• Ensures quality customer service and outcomes.
• Assists with special requests and resolves questions promptly.
• Supports check-in processes and benefits eligibility understanding.
• Handles transactions to start or complete visits.
• Engages with members via calls, emails, and scheduling.
• Collaborates with providers to ensure seamless care.
• Performs other duties as assigned.

Skills

Interpersonal skills

Organizational skills

Ownership & initiative

multitasking/ conflict resolution

Education

Bachelor’s degree or equivalent experience

Tools

Apple products familiarity

ChromeOS familiarity

Windows client-branded products

Job description

Crossover Health in Redmond, WA is seeking a Host to deliver outstanding member service at the health center. You will manage check-ins, explain benefits, and support a seamless patient experience with a collaborative care team.

The role requires a bachelor’s degree or equivalent and at least one year in customer service. Strong computer skills and proactive problem-solving are valued in this team-based setting.