Member Experience Host — Healthcare Center

Crossover Health; Redmond (WA); On-site; USD 31,000 - 40,000; Full time

Job summary

Crossover Health in Redmond, WA is seeking a Host to deliver exceptional member service at the front desk. You will welcome members, assist with check-in, and navigate basic benefit information to support a smooth visit.

The role emphasizes teamwork within a clinic setting, strong communication, and the ability to handle multiple tasks with hospitality. A bachelor’s degree or equivalent and at least one year in customer service are required; healthcare exposure is a plus.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1 year of experience in customer service position.
• Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products.
• Excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment.
• Proven organizational skills.
• BLS (Basic Life Support) certification.

Responsibilities

• Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism.
• Demonstrates a commitment to quality, delivering uncompromised service and outcomes.
• Accommodates special requests for member support whenever possible and helps to promptly resolve member questions.
• Assists with assigned projects and special provider or patient requests.
• Assists with the member check‑in process, including a basic understanding of benefit eligibility files, check‑in technology and overall clinic workflows within the context of care delivery.
• Processes transactions required to begin or complete the visit.
• Demonstrates an in‑depth knowledge of employer-sponsored health insurance, including copays, co‑insurance, and related benefit specific requirements, in order to support members.
• Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs.
• Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience.
• Performs other duties as assigned.

Skills

Customer service

Interpersonal skills

Organizational skills

Healthcare environment experience

Education

Bachelor’s degree or equivalent experience

Tools

Apple devices familiarity

Job description

Crossover Health in Redmond, WA is seeking a Host to deliver exceptional member service at the front desk. You will welcome members, assist with check-in, and navigate basic benefit information to support a smooth visit.

The role emphasizes teamwork within a clinic setting, strong communication, and the ability to handle multiple tasks with hospitality. A bachelor’s degree or equivalent and at least one year in customer service are required; healthcare exposure is a plus.