Member Experience Concierge

Ashlandcu; Ashland (KY); On-site; USD 18,000 - 23,000; Full time

Job summary

Ashland Credit Union (ACU) is seeking a full-time Member Service Representative - Concierge in Ashland, KY to deliver exceptional member experiences from a central location.You will handle service transactions, build relationships, and promote ACU products while upholding high ethical standards.

The role emphasizes active listening, accuracy, and compliance in a fast-paced environment, with a focus on loyalty and community engagement within the Member Experience Department.

Qualifications

• High School Diploma or Equivalent.
• Retail Customer Service Experience Preferred.
• Ability to work effectively in a fast-paced environment, manage multiple priorities, and maintain accuracy.
• Schedule: Monday-Thursday 8:00 am to 5:00 pm EST and Friday 8:00 am to 6:00 pm.

Responsibilities

• Utilize active listening skills to understand member needs as they relate to service-related transactions.
• Assist members with transaction needs through the Interactive Teller Machine from a central location.
• Process account transactions such as deposits, payments, check cashing, currency exchange, and cashier checks and gift cards.
• Create a great member experience and solidify ACU loyalty by responding to member needs with service and sales channels.
• Manage risk scenarios by applying sound judgement, ethics, and prudence based on ACU policies and procedures.
• Be a brand ambassador in all interactions with members, employees, ACU board members, and volunteers.
• Participate in required compliance and behavioral skill training for excellent job performance.
• Utilize resources such as outbound calls, financial wellness conversations, targeted outreach campaigns and center of influence activities to engage members.

Skills

Active listening

Customer service

Sales skills

Education

High School Diploma or Equivalent

Job description

Ashland Credit Union (ACU) is seeking a full-time Member Service Representative - Concierge in Ashland, KY to deliver exceptional member experiences from a central location.You will handle service transactions, build relationships, and promote ACU products while upholding high ethical standards.

The role emphasizes active listening, accuracy, and compliance in a fast-paced environment, with a focus on loyalty and community engagement within the Member Experience Department.