Member Experience Concierge

Bluejack National; Aledo (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Bluejack Ranch is seeking a Member Experiences Coordinator to serve as the front-line contact for members and guests, handling calls, correspondence, and member profiles. This hourly, non-exempt role supports the Member Experiences department and collaborates with leadership to ensure smooth operations across the club.

The ideal candidate has 2–3 years of administrative experience, strong hospitality intuition, and solid skills in Outlook, Excel, PowerPoint, and SharePoint.

Qualifications

• 2-3 years of administrative experience
• Hospitality experience in hotels, resorts, or private clubs is beneficial
• Proficiency in MS Office (Outlook, Excel, PowerPoint, and SharePoint)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task

Responsibilities

• Answer and direct phone calls for the department
• Write and distribute correspondence to Members
• Assist in the preparation of regularly scheduled reports
• Maintain filing system and update as needed
• Add and maintain up to date profiles for members within the Club Management Software
• Maintain contact lists
• Act as the point of contact for members and guests
• Assist with the check-in and check-out processes for members and visitors of the club
• Coordinate with executive and administrative assistants to handle requests and queries from leadership team
• Performing other duties as assigned

Skills

Administrative experience

Hospitality experience

MS Office

Time management

Attention to detail

Communication skills

Organization

Education

High school diploma

College degree preferred

Tools

Outlook

Excel

PowerPoint

SharePoint

Job description

Bluejack Ranch is seeking a Member Experiences Coordinator to serve as the front-line contact for members and guests, handling calls, correspondence, and member profiles. This hourly, non-exempt role supports the Member Experiences department and collaborates with leadership to ensure smooth operations across the club.

The ideal candidate has 2–3 years of administrative experience, strong hospitality intuition, and solid skills in Outlook, Excel, PowerPoint, and SharePoint.