Member Experience & Community Ops Coordinator

CIC; Cambridge (MA); On-site; USD 45,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Dental benefits

Disability insurance

Life insurance

401k

PTO 18 days

Job summary

Cambridge Innovation Center (CIC) is seeking a full-time, early career Coordinator in Cambridge, MA. You will join the Community Operations Team to satisfy daily member needs, independently or with colleagues, and help with onboarding, event hosting, and office operations.

Ideal candidates have at least one year of professional experience and a service-minded, detail-oriented, and organized approach. Compensation starts at $53,000/year with comprehensive benefits and growth opportunities.

Qualifications

• At least one year of professional work experience.
• Bachelor's degree or equivalent experience.
• Strong service orientation and ability to support members.
• Detail-oriented, organized, and a team player.

Responsibilities

• Build and maintain relationships with CIC members and respond to questions.
• Assist with a variety of member requests from offices to events.
• Stock and maintain office supplies and conference room setups.
• Facilitate new member onboarding and support moves and events.
• Support front desk operations at CIC Cambridge ~15% of time; staff front desk at Venture Café Thursdays.
• Assist other teams with special projects as needed.
• Organize community events to encourage networking.

Skills

Customer service

Relationship building

Onboarding

Event hosting/planning

Office coordination

Time management

Education

Bachelor's degree or equivalent experience

1 year professional experience

Tools

CRM software

Job description

Cambridge Innovation Center (CIC) is seeking a full-time, early career Coordinator in Cambridge, MA. You will join the Community Operations Team to satisfy daily member needs, independently or with colleagues, and help with onboarding, event hosting, and office operations.

Ideal candidates have at least one year of professional experience and a service-minded, detail-oriented, and organized approach. Compensation starts at $53,000/year with comprehensive benefits and growth opportunities.