Community Operations Coordinator - Cambridge, MA

CIC; Cambridge (MA); On-site; USD 45,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Dental benefits

Disability insurance

Life insurance

401k

PTO 18 days

Job summary

Cambridge Innovation Center (CIC) is seeking a full-time, early career Coordinator in Cambridge, MA. You will join the Community Operations Team to satisfy daily member needs, independently or with colleagues, and help with onboarding, event hosting, and office operations.

Ideal candidates have at least one year of professional experience and a service-minded, detail-oriented, and organized approach. Compensation starts at $53,000/year with comprehensive benefits and growth opportunities.

Qualifications

• At least one year of professional work experience.
• Bachelor's degree or equivalent experience.
• Strong service orientation and ability to support members.
• Detail-oriented, organized, and a team player.

Responsibilities

• Build and maintain relationships with CIC members and respond to questions.
• Assist with a variety of member requests from offices to events.
• Stock and maintain office supplies and conference room setups.
• Facilitate new member onboarding and support moves and events.
• Support front desk operations at CIC Cambridge ~15% of time; staff front desk at Venture Café Thursdays.
• Assist other teams with special projects as needed.
• Organize community events to encourage networking.

Skills

Customer service

Relationship building

Onboarding

Event hosting/planning

Office coordination

Time management

Education

Bachelor's degree or equivalent experience

1 year professional experience

Tools

CRM software

Job description

Are you passionate about helping people? Are you inspired by meeting new people who are doing interesting things? Do you have hands‑on experience building furniture or troubleshooting technical devices or are you excited to learn how? If so, read on!

CIC is looking for a full‑time, early career Coordinator to join our team. This is a great opportunity for someone with at least one year of professional work experience who enjoys working in a fast‑paced environment.

YOUR DAY-TO-DAY WORK

You will join a Community Operations Team to satisfy the day‑to‑day needs of our members. Some work will be independent while at other times it will require collaboration with other CIC staff members.

Potential responsibilities will include:

Building and keeping good relationships with CIC members, making sure they’re happy by quickly and specifically responding to their questions and needs.

Handling a variety of member requests creatively and effectively, from office rearrangement to event hosting.

Stocking and maintaining supplies in kitchens and conference rooms, while also ensuring the upkeep of regular systems like print stations and conference room setups, offering assistance as needed.

Facilitating new member onboarding, including system registration and office setup, as well as assisting existing ones with office moves and special event preparations in conference rooms.

Supporting CIC Cambridge’s front desk operations for ~15% of your time with a focus on excellent service. This includes required staffing CIC One Broadway’s front desk during Venture Café on Thursdays 4PM - 6:30PM approximately every 3 weeks.

Assisting other teams with special projects as needed.

Helping cover other operations teams as needed

Organizing community events to encourage networking among members.

ABOUT YOU

We value service‑minded, reliable, and independent thinkers who may not know everything on day one but are bright, curious, and eager to learn. As our ideal candidate, you should confidently take ownership of tasks, be personable and enjoy helping others, and possess a self‑motivated attitude towards learning our business in‑depth. Your approach should be detail‑oriented and organized, with strong time management skills. You’re expected to be a team player who can maintain positive relationships and communicate professionally, treating everyone equally and contributing fresh ideas.

YOU HAVE

A bachelor's degree or equivalent experience.

At least one year of professional experience.

A natural interest for helping/supporting others.

An interest in a long‑term role. We are a growing company, and we like to hire people who can grow with us over the years.

OUR OFFER

Starting compensation is $53,000 per year.

100% company‑paid premium healthcare and dental benefits.

100% company‑paid long and short‑term disability, and life insurance.

401k (must be 21+).

18 days of PTO accrued annually (more with seniority), plus thirteen paid holidays from the start.

ATTRACTIONS OF THE JOB

In addition to helping our members achieve great things, we work to ensure that our employees are healthy and supported.

Some of the benefits of being here include:

Fun people in a dynamic space. We pride ourselves on finding driven and bright collaborators who are eager to lend their own unique skills to the team, as well as to our inspiring members. The number one reason CICers say they like working here is because of their colleagues!

Personal growth. This is a great opportunity to learn and develop skills within the epicenter of the innovation community at a growing company.

Access to a nursing room, secure bicycle parking, a maker space, a gym, shower rooms with towels, and discounted services and memberships on resources to make your life happier/healthier such as gym memberships, tech and design support, hotel stays, and other fantastic options.

Central location. CIC Cambridge is a stone’s throw from the Kendall Square MBTA Red Line stop.

ABOUT CIC

Cambridge Innovation Center (CIC) is a leading creator of dense, impactful innovation ecosystems in cities around the world. CIC’s mission is to fix the world through innovation by developing multi‑faceted communities that support changemakers on their innovation journeys. Founded 25 years ago in Kendall Square, Cambridge, CIC now manages 1.5M square feet of shared workspace, wet labs, and event space in the US, Europe, and Asia and convenes a worldwide community of approximately 650,000 innovators. Since inception, over 10,000 companies have called CIC home, collectively raising more than $17 billion in venture capital funding.

We invite you to explore all our openings and learn more about our teams here.

WHO WE ARE

At CIC, our values aren't a poster on the wall - they shape how we work, how we hire, and how we show up for each other every day. You'll hear about them throughout our recruitment process:

• We are good humans — respect, kindness, and accountability in every interaction
• We are happy to help — we step forward with care, energy, and pride in our work
• We are problem solvers — curious, growth‑minded, and always looking for a better way
• We are resilient — steady under pressure and adaptable in the face of change
• We deliver — dependable and results‑driven, balancing speed with quality.

CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.