Community Operations Coordinator - Cambridge, MA

CIC (Cambridge Innovation Center); Cambridge (MA); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Healthcare benefits

Disability & life insurance

401k plan

Paid time off

Job summary

CIC (Cambridge Innovation Center) is seeking a full-time, early career Coordinator to join our Community Operations Team in Cambridge. You will build relationships with members, respond to inquiries, and help with everyday operations and events.

Ideal candidates have at least one year of professional experience, a bachelor’s degree or equivalent, and a genuine interest in helping others. This role offers growth with a growing company and strong benefits as outlined by the team.

Qualifications

• Bachelor's degree or equivalent experience.
• At least one year of professional work experience.
• Interest in helping others and ability to learn.
• Willingness to grow with the company.

Responsibilities

• Build and maintain relationships with CIC members and respond to their questions and needs.
• Handle a variety of member requests creatively and effectively, from office rearrangement to event hosting.
• Stock and maintain supplies in kitchens and conference rooms and ensure upkeep of systems.
• Assist with onboarding new members and office moves, including conference room setups.
• Support front desk operations for ~15% of time and staff front desk during Venture Café events.
• Assist other teams with special projects and cover other operations teams as needed.
• Organize community events to encourage networking among members.

Skills

People skills

Strong communication

Independent worker

Education

Bachelor's degree or equivalent

Job description

Are you passionate about helping people? Are you inspired by meeting new people who are doing interesting things? Do you have hands‑on experience building furniture or troubleshooting technical devices or are you excited to learn how? If so, read on!

CIC is looking for a full-time, early career Coordinator to join our team. This is a great opportunity for someone with at least one year of professional work experience who enjoys working in a fast‑paced environment.

YOUR DAY-TO-DAY WORK

You will join a Community Operations Team to satisfy the day‑to‑day needs of our members. Some work will be independent while at other times it will require collaboration with other CIC staff members.

Potential responsibilities will include:

• Building and keeping good relationships with CIC members, making sure they’re happy by quickly and specifically responding to their questions and needs.
• Handling a variety of member requests creatively and effectively, from office rearrangement to event hosting.
• Stocking and maintaining supplies in kitchens and conference rooms, while also ensuring the upkeep of regular systems like print stations and conference room setups, offering assistance as needed.
• Facilitating new member onboarding, including system registration and office setup, as well as assisting existing ones with office moves and special event preparations in conference rooms.
• Supporting CIC Cambridge’s front desk operations for ~15% of your time with a focus on excellent service. This includes required staffing CIC One Broadway’s front desk during Venture Café on Thursdays 4PM - 6:30PM approximately every 3 weeks.
• Assisting other teams with special projects as needed.
• Helping cover other operations teams as needed
• Organizing community events to encourage networking among members.

ABOUT YOU

We value service‑minded, reliable, and independent thinkers who may not know everything on day one but are bright, curious, and eager to learn. As our ideal candidate, you should confidently take ownership of tasks, be personable and enjoy helping others, and possess a self‑motivated attitude towards learning our business in‑depth. Your approach should be detail‑oriented and organized, with strong time management skills. You’re expected to be a team player who can maintain positive relationships and communicate professionally, treating everyone equally and contributing fresh ideas.

YOU HAVE

• A bachelor's degree or equivalent experience.
• At least one year of professional experience.
• A natural interest for helping/supporting others.
• An interest in a long‑term role. We are a growing company, and we like to hire people who can grow with us over the years.

OUR OFFER

• Starting compensation is $53,000 per year.
• 100% company-paid premium healthcare and dental benefits.
• 100% company-paid long and short‑term disability, and life insurance.
• 401k (must be 21+).
• 18 days of PTO accrued annually (more with seniority), plus thirteen paid holidays from the start.

ATTRACTIONS OF THE JOB

In addition to helping our members achieve great things, we work to ensure that our employees are healthy and supported.

Some of the benefits of being here include:

• Fun people in a dynamic space . We pride ourselves on finding driven and bright collaborators who are eager to lend their own unique skills to the team, as well as to our inspiring members. The number one reason CICers say they like working here is because of their colleagues!
• Personal growth. This is a great opportunity to learn and develop skills within the epicenter of the innovation community at a growing company.
• Access to a nursing room, secure bicycle parking, a maker space, a gym, shower rooms with towels, and discounted services and memberships on resources to make your life happier/healthier such as gym memberships, tech and design support, hotel stays, and other fantastic options.
• Central location. CIC Cambridge is a stone’s throw from the Kendall Square MBTA Red Line stop.

ABOUT CIC

Cambridge Innovation Center (CIC) is a leading creator of dense, impactful innovation ecosystems in cities around the world. CIC’s mission is to fix the world through innovation by developing multi‑faced communities that support changemakers on their innovation journeys. Founded 25 years ago in Kendall Square, Cambridge, CIC now manages 1.5M square feet of shared workspace, wet labs, and event space in the US, Europe, and Asia and convenes a worldwide community of approximately 650,000 innovators. Since inception, over 10,000 companies have called CIC home, collectively raising more than $17 billion in venture capital funding.

We invite you to explore all our openings and learn more about our teams here .

Who We Are

• We are good humans — respect, kindness, and accountability in every interaction
• We are happy to help — we step forward with care, energy, and pride in our work
• We are problem solvers — curious, growth‑minded, and always looking for a better way
• We are resilient — steady under pressure and adaptable in the face of change
• We deliver — dependable and results‑driven, balancing speed with quality.

CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.