Membership Operations & Experience Coordinator

Nashville Public Radio; Cambridge (MA); On-site; USD 52,000 - 70,000; Full time

Job summary

The Harvard & MIT Cooperative (The Coop) is launching a new membership concept focused on intentional engagement through communications, programming, and hospitality. A Membership Operations & Experience Coordinator will help build foundational materials, systems, and processes for launch.

Role blends communications, member experience, programming support, and operational coordination, partnering with leadership to translate ideas into clear communications and reliable internal systems.

Qualifications

• 2–5 years of experience in membership, communications, community building, hospitality, member relations, events, programming, cultural organizations, or a related field.
• Strong writing, communication, and relationship-building skills.
• Excellent organization, follow-through, and attention to detail.
• Comfort managing trackers, calendars, timelines, guest lists, and multiple moving pieces at once.
• Familiarity with CRM systems, email platforms, event tools, databases, or member management systems is a plus.
• Demonstrated interest in culture, innovation, entrepreneurship, design, wellness, media, business, and emerging trends.
• Entrepreneurial mindset, strong judgment, and genuine excitement about helping build something new.

Responsibilities

• Draft and maintain member-facing materials, including invitations, updates, onboarding communications, FAQs, program descriptions, surveys, feedback forms, and other written assets.
• Support the communications calendar and outreach touchpoints for prospective founding members, partners, and key community stakeholders.
• Help manage member and participant databases, contact lists, RSVP lists, and engagement trackers.
• Support follow-up, feedback collection, and member service needs to ensure interactions feel warm, clear, thoughtful, and responsive.
• Help organize insights from conversations, surveys, and early programming to inform the future membership experience.
• Support the planning and execution of member experiences, small gatherings, conversations, and programs that bring the new membership concept to life.
• Assist with event timelines, briefs, guest communications, registration, vendor and speaker coordination, day-of details, and post-event follow-up.
• Research potential speakers, collaborators, brands, cultural partners, and programming ideas that align with The Coop community and the evolving membership vision.
• Stay aware of emerging themes in business, culture, design, wellness, entrepreneurship, technology, arts, and contemporary issues.
• Help ensure that all experiences support connection, belonging, membership value, and a high standard of hospitality.
• Help create and maintain internal tools and templates, including calendars, trackers, project plans, run-of-show templates, communication templates, and basic SOPs.
• Support the setup and maintenance of tools related to CRM, member communications, event registration, reporting, and engagement tracking.
• Keep records organized across member insights, programming ideas, collaborators, timelines, and operational needs.
• Assist with project coordination as the membership concept moves from planning toward launch.

Skills

Writing

Communication

Organization

Relationship-building

Event coordination

Attention to detail

Project coordination

Customer service

Tools

CRM systems

Email platforms

Event management tools

Databases

Spreadsheets

Job description

POSITION SUMMARY

The Harvard & MIT Cooperative (The Coop) is developing a new membership concept designed to create a more intentional member experience through communications, programming, community building, and elevated hospitality. As this concept moves from planning toward launch, The Coop is seeking a Membership Operations & Experience Coordinator to support the foundational work required to bring it to life.

This is a blended role spanning membership communications, member experience, programming support, and operational coordination. The right candidate will help develop early member-facing assets, communications systems, engagement tools, experience support, and internal processes that allow the membership platform to grow in a thoughtful, organized way.

This role is ideal for an ambitious, highly organized, relationship-driven professional who is excited to join a new initiative in its early stages. Working closely with the Membership Director and leadership, this person will help translate ideas into clear communications, polished experiences, and reliable internal systems.

THE IDEAL CANDIDATE

The ideal candidate is equal parts communicator, organizer, host, and builder.

You are curious, proactive, warm, and highly organized. You like making things clearer and more useful. You are comfortable writing member-facing communications one day, coordinating the details of a gathering the next, and updating a tracker or process the day after that.

Key Responsibilities

Membership Communications & Engagement

• Draft and maintain member-facing materials, including invitations, updates, onboarding communications, FAQs, program descriptions, surveys, feedback forms, and other written assets.
• Support the communications calendar and outreach touchpoints for prospective founding members, partners, and key community stakeholders.
• Help manage member and participant databases, contact lists, RSVP lists, and engagement trackers.
• Support follow-up, feedback collection, and member service needs to ensure interactions feel warm, clear, thoughtful, and responsive.
• Help organize insights from conversations, surveys, and early programming to inform the future membership experience.

Member Experience & Programming Support

• Support the planning and execution of member experiences, small gatherings, conversations, and programs that bring the new membership concept to life.
• Assist with event timelines, briefs, guest communications, registration, vendor and speaker coordination, day-of details, and post-event follow-up.
• Research potential speakers, collaborators, brands, cultural partners, and programming ideas that align with The Coop community and the evolving membership vision.
• Stay aware of emerging themes in business, culture, design, wellness, entrepreneurship, technology, arts, and contemporary issues.
• Help ensure that all experiences support connection, belonging, membership value, and a high standard of hospitality.

Systems & Internal Coordination

• Help create and maintain internal tools and templates, including calendars, trackers, project plans, run-of-show templates, communication templates, and basic SOPs.
• Support the setup and maintenance of tools related to CRM, member communications, event registration, reporting, and engagement tracking.
• Keep records organized across member insights, programming ideas, collaborators, timelines, and operational needs.
• Assist with project coordination as the membership concept moves from planning toward launch.

QUALIFICATIONS

• 2–5 years of experience in membership, communications, community building, hospitality, member relations, events, programming, cultural organizations, or a related field.
• Strong writing, communication, and relationship-building skills.
• Excellent organization, follow-through, and attention to detail.
• Comfort managing trackers, calendars, timelines, guest lists, and multiple moving pieces at once.
• Familiarity with CRM systems, email platforms, event tools, databases, or member management systems is a plus.
• Demonstrated interest in culture, innovation, entrepreneurship, design, wellness, media, business, and emerging trends.
• Entrepreneurial mindset, strong judgment, and genuine excitement about helping build something new.

GROWTH OPPORTUNITY

This role is designed as an early entry point into a larger vision. The Membership Operations & Experience Coordinator will help build the communications, systems, experiences, and member journey that support The Coop's new membership concept from its earliest stages.

As the initiative grows, there is meaningful opportunity for expanded responsibility across membership communications, member experience, programming support, community engagement, and operations. This is a strong opportunity for someone ambitious, eager to learn, and excited to be close to the creation of a new membership platform.