Member Experience & Community Lead

Kiln; Plano (TX); On-site; USD 58,000 - 90,000; Full time

Job summary

Kiln in Plano is seeking a Member Experience Manager to support the Community Team in delivering a top-tier member experience across hospitality and space management. You will help execute the member success strategy, manage events, onboarding, tours, and daily operations to ensure a first-class Kiln environment for members.

The role emphasizes collaboration, strong communication, and the ability to foster a vibrant member community within Kiln’s spaces.

Qualifications

• 3–5+ years of experience in hospitality, operations, community or coworking management.
• Experience with decision-making authority in member/customer-facing settings.
• Experience overseeing teams, budgets, vendors, and events.
• Strong verbal and written communication skills.
• College graduate with a four-year degree preferred, but not required.

Responsibilities

• Procure food and beverage offerings under direction of Community Director.
• Manage budgets to deliver first-class member experience while controlling costs.
• Submit receipts to Community Director for expense reports.
• Collaborate on daily presentation of food/beverage offerings according to design.
• Support facilities management and member experience procedures across Kiln locations.
• Perform daily site walkthroughs and address issues promptly.
• Maintain lounges, meeting and breakout areas to keep spaces clean and welcoming.
• Liaise with cleaning contractors to keep the building well kept.
• Be the go-to for Kiln Members on facilities/maintenance issues.
• Coordinate with internal and external facility contractors.
• Identify issues for escalation and document accordingly.

Skills

Hospitality management

Operations

Community management

Event planning

Budget management

Vendor management

Team leadership

Communication skills

Organization

Education

Bachelor's degree preferred

Job description

Kiln in Plano is seeking a Member Experience Manager to support the Community Team in delivering a top-tier member experience across hospitality and space management. You will help execute the member success strategy, manage events, onboarding, tours, and daily operations to ensure a first-class Kiln environment for members.

The role emphasizes collaboration, strong communication, and the ability to foster a vibrant member community within Kiln’s spaces.