Member Experience & Club Operations Specialist

Excel Fitness; Round Rock (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Excel Fitness in Round Rock, TX is seeking a dedicated team member to help maintain a clean, safe, and welcoming club environment. You will perform shifts, assist members at the front desk, and support management with promotions and daily operations.

Responsibilities include audits, cash handling, inventory, and ensuring adherence to company standards. The role offers flexible full-time or part-time hours within standard club operation times and opportunities to grow with the team.

Qualifications

• Must be at least 18 years old and have a high school diploma or equivalent.
• CPR and AED certifications are required before working alone.
• Able to stand for long periods and communicate clearly with members.
• Familiar with Excel, and comfortable handling confidential information.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Audit and balance cash drawers daily.
• Input and update member information into tablets and POS.
• Ensure members adhere to policies and address infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and deliver high level member service.
• Stock retail and janitorial items for the shift.
• Assist GM and AM with membership promotions and training.
• Ensure club compliance with laws and insurance requirements.

Skills

CPR/AED

Customer Service

Teamwork

MS Office

Excel

Education

High School Diploma or equivalent

Tools

MS Office

POS

Job description

Excel Fitness in Round Rock, TX is seeking a dedicated team member to help maintain a clean, safe, and welcoming club environment. You will perform shifts, assist members at the front desk, and support management with promotions and daily operations.

Responsibilities include audits, cash handling, inventory, and ensuring adherence to company standards. The role offers flexible full-time or part-time hours within standard club operation times and opportunities to grow with the team.