Member Experience & Club Operations Specialist

The Bay Club Company; Kentfield (CA); On-site; USD 19,207 - 27,355; Full time

Benefits offered by this job

Club Membership

Competitive Compensation

Discounts on club services

Continuing Education

Paid Time off

Health Insurance

Job summary

A leading health club organization in Kentfield is seeking an Operations Associate to ensure high member service standards and maintain club operations. Responsibilities include greeting members, managing memberships, operating the cash register, and upholding cleanliness standards. The ideal candidate should have strong customer service skills, be detail-oriented, and have at least one year of experience in hospitality. This role also offers various member perks and opportunities for professional growth.

Qualifications

• Knowledge of company policies.
• Ability to read, understand and communicate information in writing.
• Ability to understand and communicate effectively.

Responsibilities

• Greet members and guests upon arrival to the Club.
• Check members in by verifying their membership.
• Ensure guests complete registration waivers and pay fees.

Skills

Customer service skills

Communication skills

Detail-oriented

Problem-solving

Education

At least one year experience in the hospitality industry or related service position

Job description

A leading health club organization in Kentfield is seeking an Operations Associate to ensure high member service standards and maintain club operations. Responsibilities include greeting members, managing memberships, operating the cash register, and upholding cleanliness standards. The ideal candidate should have strong customer service skills, be detail-oriented, and have at least one year of experience in hospitality. This role also offers various member perks and opportunities for professional growth.