Member Experience & Club Operations Associate

PRO Club; Fremont (CA); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Club Membership

Discounts on club services and amenity

Continuing Education

Community Involvement

Paid Time off

Health Insurance

Job summary

PRO Club in Fremont, CA seeks an Operations Associate to support hospitality, fitness, and facilities operations while delivering exceptional member service. You will help maintain cleanliness, engage with members, and contribute to a positive, professional club environment.

The role emphasizes teamwork, proactive ownership, and hands-on experience across club operations, with opportunities for growth within a culture-driven organization that values accountability and service forward.

Qualifications

• Experience in hospitality or related service position preferred.
• Professional, friendly manner and excellent customer service attitude.
• Strong verbal communication and conflict resolution skills.
• Well organized and detail oriented.

Responsibilities

• Greet members and guests upon arrival.
• Check membership and verify guest registrations.
• Book appointments, programs, and class reservations; provide program info.
• Deliver exceptional service and retain guests for repeat business.
• Represent the club professionally in appearance and communication.
• Assist with reception, pool deck, or parking tasks as assigned.

Skills

Customer service

Written communication

Oral communication

Computer literacy

Education

Food Safety certified

CPR certified

Job description

PRO Club in Fremont, CA seeks an Operations Associate to support hospitality, fitness, and facilities operations while delivering exceptional member service. You will help maintain cleanliness, engage with members, and contribute to a positive, professional club environment.

The role emphasizes teamwork, proactive ownership, and hands-on experience across club operations, with opportunities for growth within a culture-driven organization that values accountability and service forward.