Member Experience Champion - Hybrid & Growth Focus

Sharonview-Federal-Credit-Union; Fort Mill (SC); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible hybrid schedule

Benefits and competitive pay

Job summary

Sharonview Federal Credit Union is seeking a Member Experience Specialist to deliver outstanding service and build trust with members. You will handle inbound calls, assist with financial transactions, and guide members through account features with a friendly, problem-solving mindset.

The role requires strong communication, bilingual English/Spanish is a plus, and the ability to stay organized in a fast-paced environment. A hybrid schedule is offered, blending in-office and remote work.

Qualifications

• Minimum of 1 year of customer service experience.
• Call center experience preferred.
• Bilingual English/Spanish is a plus.
• Friendly, clear verbal and written communication.
• Solid tech skills and ability to learn new systems.
• Ability to stay organized and calm under pressure.
• Experience in financial services is a plus.

Responsibilities

• Provide exceptional and effective service to members.
• Answer inbound calls, support members with financial transactions, and turn questions into helpful solutions.
• Take ownership of issues—resolving concerns on the spot when possible.
• Guiding members through account features and helping them understand their options.
• Cross-offer and educate members on products and services tailored to their financial goals.

Skills

Customer service

Call center experience

Communication skills

Multitasking

Team player

Tools

Microsoft Word

Outlook

Job description

Sharonview Federal Credit Union is seeking a Member Experience Specialist to deliver outstanding service and build trust with members. You will handle inbound calls, assist with financial transactions, and guide members through account features with a friendly, problem-solving mindset.

The role requires strong communication, bilingual English/Spanish is a plus, and the ability to stay organized in a fast-paced environment. A hybrid schedule is offered, blending in-office and remote work.