Member Experience Champion | Free Gym Membership

In-Shape Fitness; Elk Grove (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Free health club membership

Casual work environment

Retail discounts

Growth opportunities

401(K) savings plan

Job summary

In-Shape Fitness is seeking a Member Experience Ambassador in Elk Grove to be the heartbeat of our clubs, delivering exceptional service to members, guests, and teammates while upholding cleanliness and safety standards.

You will greet members, explain options, assist with the FitStart program and app setup, give tours of amenities, and promote current promotions tailored to individual goals. The role includes retail support and maintaining a welcoming environment.

Qualifications

• High School diploma or equivalent.
• Passionate about fitness and helping others on their fitness journey.
• Basic fitness and sales experience.
• Excellent communication and listening skills both in-person and phone.
• Demonstrated customer service experience: friendly and approachable.
• Willing to work evenings, weekends and holidays.
• CPR certification required or able to obtain within 60 days.
• First Aid Training required only at clubs with pool slides.

Responsibilities

• Get to know members and propose fitness options based on goals.
• Support FitStart program and club orientation for new members.
• Assist members with downloading the mobile app and getting started.
• Give tours and highlight amenities, programs, and promotions.
• Stock, sell and recommend retail items aligned with member goals.
• Provide excellent customer service by handling member requests promptly.
• Maintain a welcoming, safe environment and adhere to safety policies.
• Monitor pool/slide during season where applicable.

Skills

Customer service

Communication

Sales experience

Bilingual (a plus)

Education

High School diploma or equivalent

Tools

CRM software

Job description

In-Shape Fitness is seeking a Member Experience Ambassador in Elk Grove to be the heartbeat of our clubs, delivering exceptional service to members, guests, and teammates while upholding cleanliness and safety standards.

You will greet members, explain options, assist with the FitStart program and app setup, give tours of amenities, and promote current promotions tailored to individual goals. The role includes retail support and maintaining a welcoming environment.