Member Experience Champion — Evening Shift with Perks

EPIC Fitness Group dba Planet Fitness; Villa Park (IL); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Profit sharing

Free Black Card membership

Referral bonus

EAP

Job summary

Planet Fitness is seeking a Customer Service Representative to join our team in Villa Park, IL. You will deliver a superior level of service to members, prospective members, and guests, contributing to an exceptional “Judgement Free” member experience.

Responsibilities include greeting members, answering phone inquiries, assisting with check-ins and tours, and communicating updates and billing issues to members and guests.

Qualifications

• Experience delivering friendly customer service in a retail or service environment.
• Ability to handle phones professionally and answer diverse questions.
• Comfortable guiding members through check-in, tours, and sign-ups.

Responsibilities

• Greet members and guests with warm, welcoming service.
• Answer phones and assist callers with inquiries.
• Check in members, provide tours, and assist with sign-ups and billing updates.
• Respond to member questions and concerns in a timely, professional manner.
• Regularly clean the facility, bathrooms, and front desk area.

Skills

Customer service

Phone etiquette

Guest interaction

Team player

Job description

Planet Fitness is seeking a Customer Service Representative to join our team in Villa Park, IL. You will deliver a superior level of service to members, prospective members, and guests, contributing to an exceptional “Judgement Free” member experience.

Responsibilities include greeting members, answering phone inquiries, assisting with check-ins and tours, and communicating updates and billing issues to members and guests.