Member Experience Champion

Socket.dev; Swartz Creek (MI); On-site; USD 31,000 - 46,000; Full time

Job summary

PFCU is seeking an Experience Specialist at our Swartz Creek, MI location. You will handle member transactions, educate members on financial products, and support branch operations with accuracy and courtesy.

You will balance cash, verify identities, and maintain security protocols while building positive relationships with members and teammates. This role emphasizes service standards and community engagement.

Qualifications

• Handling cash transactions with accuracy and integrity.
• Greeting and assisting members with courteous service.
• Maintaining knowledge of credit union products and policies.
• Communicating clearly with members and coworkers.
• Balancing cash drawer and processing routine transactions.

Responsibilities

• Build relationships with members and assist with daily transactions.
• Greet and welcome members and perform deposits, withdrawals, transfers and check cashing.
• Verify member IDs and ensure proper documentation.
• Maintain cash controls and balance cash drawer daily.
• Provide member education on products and services.
• Assist with training and support of team members.

Skills

Cash handling

Customer service

Attention to detail

Communication skills

Teamwork

Problem solving

Education

High School Diploma or equivalent

Tools

Synergy

Instant Issue

DocuSign

Job description

PFCU is seeking an Experience Specialist at our Swartz Creek, MI location. You will handle member transactions, educate members on financial products, and support branch operations with accuracy and courtesy.

You will balance cash, verify identities, and maintain security protocols while building positive relationships with members and teammates. This role emphasizes service standards and community engagement.