Member Experience Champion

Radiant Credit Union; Hawthorne (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Telemedicine

PTO accrual

Paid holidays (11.5)

Employee Assistance Program

Gym reimbursement

Education reimbursement

Job summary

Radiant Credit Union in Hawthorne, FL is seeking a proactive Member Experience Advisor who assists members in improving their financial well-being. You will interact with members face-to-face and by phone, delivering high-caliber service while educating them on available products and services.

The role emphasizes ethical sales, regulatory compliance, and collaboration with the team to strengthen member relationships.

Qualifications

• Experience: One year to three years of similar or related experience.
• Education: A high school education or GED.
• Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature.
• Other Skills: Working knowledge of teller procedures and policies; understand Credit Union operations; communicate clearly; operate standard office equipment.

Responsibilities

• Proactively engage and educate current and prospective members. Resolve issues, develop and maintain member loyalty, and solicit member feedback to improve credit union performance.
• Interact, listen, and engage members to establish, expand, and retain consumer and business member relationships. Support credit union initiatives and enhance the member's overall reputation.
• Develop member financial solutions, and apply need-based sales techniques, achieve performance goals.
• Partner with team and leadership to identify and resolve root causes of problems, form creative solutions, and expand credit union opportunities.
• Deliver strong sales performance while practicing ethical sales behaviors and aligning with Integrity and Honesty; act in the member's best interest when offering products and services.
• Adhere to regulatory requirements, maintain accuracy, and apply organizational policies and procedures.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Interpersonal skills

Sales techniques

Problem solving

Education

High school diploma or GED

Tools

Calculator

Computers

Photocopiers

Scanners

Job description

Radiant Credit Union in Hawthorne, FL is seeking a proactive Member Experience Advisor who assists members in improving their financial well-being. You will interact with members face-to-face and by phone, delivering high-caliber service while educating them on available products and services.

The role emphasizes ethical sales, regulatory compliance, and collaboration with the team to strengthen member relationships.