Member Experience Call Center Specialist

Luminate; Harahan (LA); On-site; USD 21,000 - 28,000; Full time

Job summary

Jefferson Parish Employees Federal Credit Union (JPEFCU) seeks a full-time Call Center Specialist to deliver exceptional member experiences. The CCS handles call queues, balance inquiries, funds transfers, and explains a broad range of transactions while guiding members through online banking and other CU services.

The role requires strong communication, problem-solving, and multi-tasking abilities, with emphasis on confidentiality and adherence to credit union policies.

Qualifications

• High school diploma or equivalent; some college preferred.
• 2–3 years of experience in a financial institution would be beneficial.
• Excellent oral and written communication skills are essential.
• Ability to read and write effectively; handle difficult situations with tact.
• Able to navigate multiple screens and PC applications and adapt to new technologies.

Responsibilities

• Manage incoming call queues.
• Handle balance inquiries and transfer funds within member accounts.
• Explain transactions and resolve member issues, with follow-up.
• Educate members on online/mobile banking, bill pay, debit/credit card services, ACH and related problems.
• Provide basic support for Debit/Credit Card questions (Due date, balance, payments).
• Assist with opening new accounts and processing loan payments over the phone.
• Handle web chat and credit union emails.
• Understand and explain membership and account opening documents.

Skills

Customer service

Communication skills

Analytical thinking

Problem solving

Multitasking

Teamwork

Attention to detail

Education

High school diploma or equivalent

Some college courses

Tools

PC applications

Multiple screens

Banking software

Job description

Jefferson Parish Employees Federal Credit Union (JPEFCU) seeks a full-time Call Center Specialist to deliver exceptional member experiences. The CCS handles call queues, balance inquiries, funds transfers, and explains a broad range of transactions while guiding members through online banking and other CU services.

The role requires strong communication, problem-solving, and multi-tasking abilities, with emphasis on confidentiality and adherence to credit union policies.