Member Experience Call Center Advocate

Arkansas Federal Credit Union; Little Rock (AR); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

No weekends

4 weeks PTO + 11 holidays

Employer-paid health, dental, and eye

Life insurance at no cost

401(k) matching

Education assistance

Paid community involvement (hourly)

Job summary

Arkansas Federal Credit Union seeks a Call Center Agent to serve as a financial advocate, helping members reach their money goals. You will handle inquiries about transactions and online banking while building trust and guiding customers through available services.

The role emphasizes friendly, trustworthy interactions, proficiency with call center software, and a customer-first mindset. Training is provided, with HQ in Little Rock and weekday hours.

Qualifications

• 7–11 months experience in banking or customer service within the last 2 years.
• High school diploma or equivalent required.

Responsibilities

• Answer inbound calls from Members with questions about transactions, account history, and services.
• Build positive relationships and earn member trust to retain long-term connections.
• Understand Arkansas Federal products and services to enhance member experience.

Skills

Friendly communication

Relationship building

Customer service

Multichannel support

Education

High school diploma or equivalent

Tools

Call center software

CRM systems

Job description

Arkansas Federal Credit Union seeks a Call Center Agent to serve as a financial advocate, helping members reach their money goals. You will handle inquiries about transactions and online banking while building trust and guiding customers through available services.

The role emphasizes friendly, trustworthy interactions, proficiency with call center software, and a customer-first mindset. Training is provided, with HQ in Little Rock and weekday hours.