Call Center Agent

Arkansas Federal Credit Union; Little Rock (AR); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

No weekends

4 weeks PTO + 11 holidays

Employer-paid health, dental, and eye

Life insurance at no cost

401(k) matching

Education assistance

Paid community involvement (hourly)

Job summary

Arkansas Federal Credit Union seeks a Call Center Agent to serve as a financial advocate, helping members reach their money goals. You will handle inquiries about transactions and online banking while building trust and guiding customers through available services.

The role emphasizes friendly, trustworthy interactions, proficiency with call center software, and a customer-first mindset. Training is provided, with HQ in Little Rock and weekday hours.

Qualifications

• 7–11 months experience in banking or customer service within the last 2 years.
• High school diploma or equivalent required.

Responsibilities

• Answer inbound calls from Members with questions about transactions, account history, and services.
• Build positive relationships and earn member trust to retain long-term connections.
• Understand Arkansas Federal products and services to enhance member experience.

Skills

Friendly communication

Relationship building

Customer service

Multichannel support

Education

High school diploma or equivalent

Tools

Call center software

CRM systems

Job description

Overview

Working at Arkansas Federal Credit Union

Who we are…

Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team. Arkansas Federal, the largest credit union in the state, emphasizes employee engagement and outstanding service for our members. You are encouraged to challenge the status quo and bring new ideas to every aspect of the organization. With an open-door policy from the top to the bottom, we are able to professionally develop our staff to cultivate talent and leaders. We strive to make a difference in the lives of our Team Members, Members, Business Partners, and our Communities. Arkansas Federal is proud to be named one of Arkansas’s Best Places to work.

What we offer…

• NO weekends!
• 4 weeks paid time off plus 11 paid holidays in the first year.
• Basic Health, Dental, and Vision plans are 100% employer paid for employees and dependents.
• Life Insurance at no cost to our employees.
• Advancement opportunities.
• Incentive compensation opportunities.
• Learning and development opportunities.
• Employer paid Long Term Disability and Life Insurance.
• 401(k) matching plus additional pension plan at $0 cost to employee.
• Education Assistance.
• Paid community involvement up to 48 hours for hourly employees

The role…

As a Call Center Agent you serve as an advocate and financial expert dedicated to helping members achieve their financial goals. Your primary responsibilities will consist of:

• Answering inbound calls from Members with questions about transactions, account history, services through our online banking platform, and investigating inquiries.
• Building positive relationships and earn member trust to retain long-term connections
• Understanding Arkansas Federal products and services in order to enhance member experience

Current Schedule(s) Available…

We are looking to fill positions at our new HQ in Little Rock. Hours of operation are 7:00 a.m. - 6:00 p.m.

To succeed, you…

• Are friendly, conversational and trustworthy
• Are proficient in using call center software and multichannel tools
• Are passionate and sincerely concerned for others
• 7-11 months experience in banking or in customer service within the last 2 years
• Are educated with at least a high school diploma or equivalent
• Are familiar with our industry and products (not required, but preferred)

EEO Statement

Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.