Senior Financial Service Advisor & Branch Coach

Arkansas Federal Credit Union; Springdale (AR); On-site; USD 23,000 - 40,000; Full time

Benefits offered by this job

Earn up to $29/hr!

NO weekends!

Medical, dental, vision & life ins.

401(k) with employer match

Job summary

Arkansas Federal Credit Union is seeking a Senior Financial Service Representative III to guide members toward their financial goals while coaching and training branch staff. You will build trusted relationships, understand products to deepen member impact, and assist in hiring and supervision to ensure high‑quality service.

The role emphasizes friendly, knowledgeable service, and the ability to coach others in a fast-paced branch environment.

Qualifications

• Minimum 4 years' related customer service experience.
• High school diploma or equivalent required.

Responsibilities

• Build positive relationships and earn member trust to retain long-term connections.
• Understand Arkansas Federal products and services to enhance the member experience and attract new members.
• Identify members' needs to make financial recommendations.
• Member account maintenance.
• Guide members through loan applications and other requests.
• Provide supervision, coaching, and training to branch personnel.
• Assist in hiring branch personnel.

Skills

Customer service

Relationship building

Coaching

Training

Communication

Technological proficiency

Education

High school diploma or equivalent

Job description

Arkansas Federal Credit Union is seeking a Senior Financial Service Representative III to guide members toward their financial goals while coaching and training branch staff. You will build trusted relationships, understand products to deepen member impact, and assist in hiring and supervision to ensure high‑quality service.

The role emphasizes friendly, knowledgeable service, and the ability to coach others in a fast-paced branch environment.