Frontline Teller Assistant I — Member Services

Alabama One Credit Union; Northport (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Alabama ONE Credit Union is seeking a friendly Teller to serve as the front-line ambassador for members. Tellers handle routine transactions, offer information, and aim to deliver an excellent member experience across branches.

The role requires accuracy in cash handling, basic computer skills, and a professional demeanor. You will rotate between branches as needed and contribute to smooth operations and trusted member relationships.

Qualifications

• High school diploma or GED.
• Cash handling experience.
• Basic computer skills.
• High degree of tact and professionalism.
• Strong dedication to accuracy and efficiency.
• Commitment to providing excellent member service.

Responsibilities

• Receives and processes member financial transactions including deposits, withdrawals, and loan payments.
• Sells money orders and other negotiable instruments to members.
• Transfers amounts from member accounts as directed.
• Posts transactions to member accounts and maintains member records.
• Daily opens and closes computer terminal accounts for cash and transactions and balances to the close report.
• Keeps in line with Alabama One’s mission and ensures excellent member experience.
• Maintain professional conduct and appearance daily per Employee Handbook.
• Understand and comply with related laws and regulations (e.g., Bank Secrecy Act, Privacy, Funds Availability).
• Complete operational tasks while minimizing risks under policies and procedures.
• Maintain cash drawer accuracy and secure balance daily.
• Welcome inquiries, identify needs, suggest products/services, and refer to partners as needed.
• Engage in ongoing training to enhance skills and performance.
• Maintain confidentiality of sensitive information.
• Support client relationship management through member interactions to encourage retention.
• Maintain dependable attendance and timeliness.
• Rotate between branches as needed.
• Perform other duties as assigned.

Job description

Alabama ONE Credit Union is seeking a friendly Teller to serve as the front-line ambassador for members. Tellers handle routine transactions, offer information, and aim to deliver an excellent member experience across branches.

The role requires accuracy in cash handling, basic computer skills, and a professional demeanor. You will rotate between branches as needed and contribute to smooth operations and trusted member relationships.