Member Experience Associate - Lemay

Club Fitness; Missouri; On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee-owned (ESOP)

Free memberships

Medical, Dental, Life insurance

Paid time off

Career growth

Job summary

Club Brands is seeking a part-time Member Experience Associate to energize and connect with members at our Lemay–St Louis area clubs. You will greet guests, lead tours for prospective members, and keep facilities clean while ensuring excellent service.

This role supports tanning and recovery amenities, processes sales, and maintains a friendly front desk. Experience in customer service is preferred, with a flexible schedule including weekends.

Qualifications

• 18 years of age or older, required.
• Previous customer service or hospitality experience, preferred.

Responsibilities

• Greet members and guests promptly with a friendly, positive attitude upon arrival and departure.
• Conduct engaging and captivating tours to new and prospective members.
• Maintain cleanliness throughout the club, including equipment and locker rooms, in line with operational excellence standards.
• Respond promptly and professionally to member requests, inquiries, and concerns.
• Process retail and concession sales accurately.
• Assist members with tanning and recovery amenities.
• Maintain a clean, organized front desk area and follow all opening/closing procedures.
• Complete timely and accurate member incident reports.
• Check children in/out of Kids Club.
• Provide a safe, controlled, and nurturing environment.
• Clean and disinfect all toys, furniture, and facilities after each session.
• Communicate professionally with parents, addressing concerns or issues promptly.

Skills

Customer service

Communication

Attention to detail

Problem solving

Multitasking

Flexible schedule

Job description

Job Details

Job Location: Lemay - St Louis, MO 63129
Position Type: Part Time
Education Level: None
Travel Percentage: None
Job Shift: Any
Job Category: Customer Service
Community | Action | Recognition | Experience

Vision

To be the elite health and fitness provider in every community we serve.

Mission

To provide the best experience for everybody to improve their quality of life through fitness.

Overview

Our Member Experience Associates (MEA) are moment makers, bringing energy, connection, and excitement to every interaction so members can't help but say, 'I love Club Brands!'

Primary Responsibilities

• Greet members and guests promptly with a friendly, positive attitude upon arrival and departure.
• Conduct engaging and captivating tours to new and prospective members.
• Maintain cleanliness throughout the club, including equipment and locker rooms, in line with operational excellence standards.
• Respond promptly and professionally to member requests, inquiries, and concerns.
• Process retail and concession sales accurately.
• Assist members with tanning and recovery amenities.
• Maintain a clean, organized front desk area and follow all opening/closing procedures.
• Complete timely and accurate member incident reports.

Kids Club Responsibilities

• Check children in/out of Kids Club.
• Provide a safe, controlled, and nurturing environment.
• Clean and disinfect all toys, furniture, and facilities after each session.
• Communicate professionally with parents, addressing concerns or issues promptly.

Skills

• Excellent customer service.
• Ability to communicate effectively with both staff and members.
• Strong attention to detail.
• Ability to problem solve and discern when to elevate member concerns/issues.
• Ability to multitask.
• Must be able to work a flexible work schedule to include holidays and weekends.

Why You'll Love Working for Club Brands

• Employee Owned – Club Brands is employee-owned, and that means you have a voice. Eligible employees earn stock in Club Brands through our Employee Stock Ownership Plan (ESOP) and become employee owners.
• Free Memberships – You get free access to all our club locations because you deserve it.
• Comprehensive Benefits – Full-time employees are eligible to enroll in our Medical, Dental, Life, and Voluntary disability insurance plans, and accrue paid time off.
• Career Growth – We believe in your potential. We offer opportunities for career advancement and training for everybody on our team.
• Local Support – We're proud to be local to St. Louis, where club support is just one call away when you need it.

Qualifications

• 18 years of age or older, required.
• Previous customer service or hospitality experience, preferred.

Physical Requirements

This position may be physically demanding at times. Requires the ability to stand, walk or sit for up to 8 hours throughout the workday—the ability to lift up to 25 pounds. The ability to remain mobile for long periods of time may be required.

Equal Employment Opportunity

Club Brands is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices of law.