Member Experience Associate - Hampton

Club Fitness; St. Louis (MO); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee ownership

Free club memberships

Comprehensive benefits

Career growth

Job summary

Club Brands is seeking a Part Time Member Experience Associate in St. Louis, MO. You will greet members, conduct tours for prospective members, and maintain a clean, welcoming club environment. You’ll support tanning and recovery amenities, process sales, and respond to member needs with professionalism.

Join our employee-owned team and enjoy free memberships, comprehensive benefits, and opportunities for career growth within a locally rooted St. Louis company since 1983.

Qualifications

• 18 years of age or older is a required condition.
• Previous customer service or hospitality experience is preferred.

Responsibilities

• Greet members and guests with a friendly, positive attitude.
• Conduct tours to prospective members.
• Maintain cleanliness of the club and facilities.
• Respond promptly to member requests and concerns.
• Process retail and concession sales accurately.
• Assist members with tanning and recovery amenities.
• Maintain the front desk area and follow opening/closing procedures.
• Complete timely and accurate member incident reports.

Skills

Excellent customer service

Effective communication

Attention to detail

Problem solving

Multitasking

Flexibility

Education

Minimum age 18

Job description

Job DetailsJob Location: Hampton - St Louis, MO 63109Position Type: Part TimeEducation Level: NoneTravel Percentage: NoneJob Shift: AnyJob Category: Customer Service Community | Action | Recognition | Experience

OUR VISION

is to be the elite health and fitness provider in every community we serve.

OUR MISSION

is to provide the best experience for everybody to improve their quality of life through fitness.

Overview

Our Member Experience Associates (MEA) are moment makers, bringing energy, connection, and excitement to every interaction so members can’t help but say, “I love Club Brands!” In this fast-paced role, no two days are the same. You’ll help everybody feel confident in their fitness journey while showcasing our premium amenities and cutting-edge fitness and recovery modalities. As part of a passionate team, you’ll create a Clean, Functional & Friendly environment where members can train, recover, and thrive. Proudly lifting up St. Louis since 1983, Club Brands is employee-owned and rooted in our community, committed to delivering an experience that improves lives, starting with our team.

Primary Responsibilities

• Greet members and guests promptly with a friendly, positive attitude upon arrival and departure.
• Conduct engaging and captivating tours to new and prospective members.
• Maintain cleanliness throughout the club, including equipmentandlocker rooms, in line with operational excellence standards.
• Respond promptly and professionally to member requests, inquiries, and concerns.
• Process retail and concession sales accurately.
• Assistmembers with tanning and recovery amenities.
• Maintain a clean, organized front desk area and follow all opening/closing procedures.
• Completetimelyandaccuratemember incident reports.

Kids Club Responsibilities (as business needs require)

• Check children in/out of Kids Club.
• Provide a safe, controlled, and nurturing environment.
• Clean and disinfect all toys, furniture, and facilities after each session.
• Communicate professionally with parents, addressing concerns or issues promptly.

Skills

• Excellent customer service
• Ability to communicate effectively with both staff and members
• Strong attention to detail
• Ability to problem solveand discern when to elevate member concerns/issues
• Ability to multitask.
• Must be able toworka flexible work schedule to include holidays and weekends.

WhyYou’llLove Working for ClubBrands

• Employee Owned–ClubBrands is employee-owned, and that means you have a voice. Eligible employees earn stock in ClubBrands through our Employee Stock Ownership Plan (ESOP) and become employee owners
• Free Memberships–Youget FREE access to all our club locations because you deserve it.
• Comprehensive Benefits–Full-time employees are eligible to enroll in our Medical, Dental, Life, and Voluntary disability insurance plans, andaccruepaid time off.
• Career Growth–We believe in your potential.We offer opportunities for career advancementand training foreverybodyon our team.
• Local Support–We're proud to be local to St. Louis, where club support is just one call away when you need it.

Qualifications

• 18years of age or older,required
• Previouscustomer service or hospitality experience, preferred

Physical Requirements

This position may be physically demanding at times. Requires the ability to stand, walk or sit for up to 8 hours throughout the workday—the ability to lift up to 25 pounds. The ability to remain mobile forlong periodsof time may berequired.

Other Duties: Please notethis job description is not designed to cover orcontaina comprehensive listing of activities, duties or responsibilities that arerequired ofthe employee for this job.Duties, responsibilities, and activities may change at any time with or without notice.

Club Brands is an equal opportunity employer andcomplies withall applicable federal, state, and local fair employment practices of law.