Member Experience Associate - Gym Front Desk

Epiccrunchjobs; Conroe (TX); On-site; USD 17,000 - 19,000; Part time

Benefits offered by this job

PTO

Subsidized health insurance coverage (

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative to create a welcoming atmosphere for members and staff at our Conroe location. You will assist with membership, sales, and guest services while delivering exceptional customer care.

The role emphasizes effective communication, adherence to procedures, and a proactive approach to member engagement. CPR/AED certification is required or obtainable within 30 days of hire.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
• Performs opening and closing checklist and duties

Skills

Customer service

Communication

Reading & writing

CPR/AED

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative to create a welcoming atmosphere for members and staff at our Conroe location. You will assist with membership, sales, and guest services while delivering exceptional customer care.

The role emphasizes effective communication, adherence to procedures, and a proactive approach to member engagement. CPR/AED certification is required or obtainable within 30 days of hire.