Member Experience Associate - Fitness Club

Taymax Group; Rancho Cucamonga (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Taymax Group in Rancho Cucamonga is seeking a Member Services Representative to deliver exceptional front-desk service, sign up new members, conduct club tours, and assist with account updates. You will create a positive member experience and support a welcoming environment.

The role requires reliability, basic computer skills, and a friendly, team-oriented attitude to greet guests and help with daily club operations and member relations.

Qualifications

• 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Update member accounts as needed.
• Respond to member questions and concerns in a timely and professional manner; escalate as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Other duties based on club needs.

Skills

Customer service

Basic computer skills

Punctuality

Teamwork

Education

High School diploma/GED equivalent

Job description

Taymax Group in Rancho Cucamonga is seeking a Member Services Representative to deliver exceptional front-desk service, sign up new members, conduct club tours, and assist with account updates. You will create a positive member experience and support a welcoming environment.

The role requires reliability, basic computer skills, and a friendly, team-oriented attitude to greet guests and help with daily club operations and member relations.